European Operations Manager, Cash App

  • Dublin, Ireland
  • Employees can work remotely
  • Full-time

Company Description

It all started with an idea at Square in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, and save to our millions of monthly active users. We want to make the world’s relationship with money more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and we’ve got offices and remote teammates across the globe. Our offices are great, but many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers to learn more!

Job Description

Cash App has become the fastest growing finance brand on the planet and is redefining the world’s relationship with money by making it more relatable, instantly available, and universally accessible.

We initially launched Cash App to offer instant, simple & free peer-to-peer payments. But over the past few years, we’ve meaningfully expanded the set of financial services provided to customers. In the US, Cash App now offers not only P2P, but also a free debit card, instant spending rewards (Boosts), a free bank account, fractional stock investing, and the easiest platform in the world to buy, sell, and move Bitcoin. The next step towards this ambition is taking our product global, and we’re looking for an operations leader to be a founding member of our European team. 

Our message and our product resonates deeply with customers. We’re consistently a top 10 app overal, have held the number one finance spot in the US App Store for the past three years and are already a top 20 finance app in the UK. We see more engagement on social media in a given day than most brands see in a year. Moreover, we’re building an ecosystem that redefines the world’s relationship with money and offers hope beyond the traditional, broken financial system.

Overall, we’re working hard to bring about a better way to send, spend, save & invest for everyone.

You will:

  • Be a leader in the European market for Cash App, maintaining and building on key internal and external relationships 

  • Partner closely with Product and Engineering Managers who lead the product and go to market roadmaps to define and launch specific European features and functionality to drive growth and use of Cash App

  • Own and optimize strategic European partnerships for Cash App through detailed and proactive partner management, working with partners to define, iterate, stabilize and enable new initiatives and features.

  • Identify and deliver on operational improvements to existing processes and design new processes to sub-linearly scale the operations of an exponentially scaling product

  • Work with the Global Ops lead to influence the selection and onboarding of new partnerships in concert with the strategic management function

  • Collaborate with partners - both internal and external to improve points of failures, to increase scale, to resolve partner incidents, document processes, drive accountability and performance in line with contracts

  • Manage partners through recurring reviews to ensure continuous improvement and unlock future opportunities

  • Analyze multiple sources of data and work closely with data science teams  to inform business decision making and scale operations in the UK, Ireland and Europe.

Qualifications

You have:

 

  • 7 - 10 years of operations and partner management experience, preferably in a fast moving technology or financial services company

  • Extensive operational and partnership management experience 

  • Deep understanding of the payment industry and its current evolution in the UK and Europe

  • Experience using quantitative data to develop and evolve  processes, to ensure scalability with a high volume product.

  • Strong relationship building skills with executives and technical teams & the ability to develop consensus and drive stakeholders to a decision

  • Strong ability to build & leverage cross functional relationships internally and externally

  • Extensive experience with commercial contracts and negotiations

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Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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