Senior Product Manager, Risk Machine Learning

  • San Francisco, CA
  • Full-time
  • Alternate Location: New York, United States

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Risk organization builds the teams, tools, and expertise necessary to help Square and our Merchants to take principled risks in creating growth and innovation. As a Senior Product Manager, Risk Machine Learning, you will lead the way in designing and building innovative, cutting-edge artificial intelligence and machine learning solutions that make trade-offs to ensure profitable growth. You will build a comprehensive Risk platform that addresses some of the most challenging and unsolved financial risk problems in today's environment, as we continue launching new products, expanding into new markets, and supporting all customers.

You will determine the multi-year product strategy for Square's Risk platform and driving product plans from creation through detailed execution. You will promote collaborating closely with your sprint team, which includes engineers, machine learning engineers, and data scientists, and by influencing leaders across Square who rely on your platform to achieve their goals. You will work with other Product leaders to understand how the Risk platform can support their needs, the technical dependencies, and shared goals to reduce Square's and Merchants' risk. You will ensure that the services, products, and features your sprint team builds achieve maximum impact to Square and to your customer. You will be asked to become a domain expert in Risk prevention and build empathy and understanding for your customer and their business. Ultimately, you will set the vision, roadmap, and goals for the Risk platform and ensure your cross-functional team hits them.

You Will:

  • Determine a vision and multi-year strategy for the Risk platform in partnership with Risk Product teams, Engineering, Machine Learning, Data Science, and Policy functions and partner teams across the company.
  • Lead the delivery of remarkable products and features that ensure optimal and scalable risk transactions experiences for merchants while protecting Square against financial loss.
  • Address challenging prioritization questions through data-driven approaches that put your customer first.
  • Define and deliver the Risk platform technical roadmap and lead your sprint team into executing on timelines and delivering results within target range.
  • Meet the Risk platform goals by representing your sprint team, their objectives, and strategy with cross-functional stakeholders, Risk leadership, and senior company leaders.
  • Think as a platform: support other sprint teams across Square in their efforts to achieve their goals by understanding their goals and using them to inform your strategy.

Qualifications

  • 8+ years of product management experience.
  • 4+ years of experience building AI-driven evaluation or recommendation platforms.
  • Experience building agreement and goal setting with diverse partners.
  • Vision: You've formed, gained and supported essential strategies shaping the multi-year direction of your team.
  • Results: You're excellent tactically, with experience shipping elegant products at scale.
  • You have a great ability to absorb and apply data to your decision-making.
  • You're able to push through obstacles, and participate wherever needed.
  • Customer empathy: Experience shaping product direction and execution based on customer needs.
  • Experience working through problems with high ambiguity and without a definitive answer.
  • Developed industry-leading products that have solved complex and interconnected problems for their customers.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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