Lead UX Researcher, Retail

  • Portland, OR, USA
  • Employees can work remotely
  • Full-time
  • Alternate Location: New York, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are seeking an individual contributor UX researcher to partner with Product and Design teams on Square for Retail. You will span across many different surfaces throughout the Square product ecosystem, from Retail Point of Sale, our public facing website, our manager tools, and other product areas across Retail and internal teams. However, the work doesn't stop with our software and we strive to put ourselves in the shoes of our customers to find innovative new ways to help them run their business.

UX research plays an essential part in every step of our design and product development process. As a senior UX researcher, you will provide an unbiased look into qualitative and quantitative data to help guide decisions and next steps. You will design research plans that gather evidence ensuring our product decisions are made with insight from our customers, mitigate risk, and ultimately guide our design and product decisions to the best solution.

You will:

  • Attend team meetings, design reviews, and other avenues to identify and drive opportunities for us to learn and make better decisions
  • Design, coordinate, and source participants for user research projects
  • Summarize and present relevant insights to a variety of partners


You have:

  • At least (7) years of relevant professional experience
  • Understand strengths and weaknesses of different research methods, including when and how to apply them and examples of use of these different methods
  • Have excellent survey design and analysis skills
  • Experience with the whole product lifecycle — from early stage to launch and beyond
  • Experience evaluating and testing digital and physical products

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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