Talent Operations Lead, Cash App

  • San Francisco, CA
  • Employees can work remotely
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are looking for a Talent Operations Lead to join our Cash App Talent Enablement Team. This role will own the systems and tools specific to Cash App Talent. The ideal candidate will be someone who quickly picks up system knowledge, can take a big-picture and small-details view of processes, and knows how to effectively communicate and manage change.

You will:

  • Be the expert of Cash Talent’s systems and tools

  • Manage partnerships with Square Corporate operational teams (i.e. People Ops, Business Systems, and Corporate Talents Ops)

  • Identify, select, implement, and own system improvements (i.e. tooling, integrations)

  • Effectively manage behavior change by way of training and resource development

  • Partner with Head of Cash Talent on M+A execution

  • Manage ATS email templates, offer letter templates, and other databases as they relate to tooling


You are:

  • Excited by the words “process”, “tools”, and “testing.”

  • A clear and concise communicator. You're able to relay complex information in a simplified way.

  • A creative thinker. You’re constantly looking to optimize things, thinking outside of convention.

  • A strong influencer. You’re able to turn a “no’ into a “yes” using data.

  • A self-starter. You don’t wait for instructions to start digging in.

  • A team player. You design your goals around team needs and enjoy helping your teammates. 

  • Able to adapt to a changing environment. 

You have:

  • Expertise with ATS, HRIS, LinkedIn, BI tools, and G-Suite.

  • 2-3 years of prior professional experience, preferably in Recruiting Operations

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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