Senior CRM Product Manager, TIDAL

  • San Francisco, CA, USA
  • Employees can work remotely
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

At Square, we build elegant solutions to solve real problems. As a CRM Product Manager you will be a part of the Business Technology team with a focus on supporting Square's Go-To Market teams. You will create enterprise solutions to our TIDAL partners.. As part of this role, you will understand our internal users and will focus on increasing the efficiency of our vertically integrated operations, building scalable platforms, and creating excellent internal tools that help develop & customize operational workflows.

You Will: 

  • Inspire creativity and translate Go-To Market executive strategy to ensure cohesiveness across TIDAL's sales, support, and operations teams
  • Be the expert on product, solution, and process domain relating to sales business processes like Lead & Opportunity Management, Marketing, Case Management
  • Consult and guide partners to maximize value of connected applications including Zendesk, Salesforce, and other third-party cloud-based solutions
  • Be a strategic technology partner and maintain relationships with product owners, leadership, and sales engineering teams
  • Strategize all future technology investments to align with goals
  • Manage overall project intake, prioritization, and definition processes for supported collaborators
  • Establish Measurements to understand return on investments and effect on process domain
  • Find and address risks, dependencies, and impacts across business and technology teams
  • Oversee delegation and execution of strategic plans by a team of Business Systems Analysts
  • Work with GTM Architecture and Delivery teams to ensure successful implementation of user-friendly, scalable solutions
  • Maintain and report on overall initiative and roadmap progress, status, and health
  • Lead requirements gathering sessions, document all state business processes, and understand our priorities to recommend technology solutions
  • Identify opportunities to improve current state business processes
  • Create user stories to help develop Salesforce solutions
  • Manage, groom, prioritize backlog, and partner with the delivery team for delivery
  • Help improve standardization and adoption of common practices
  • Data analysis skills and experience improving data quality
  • Write technical documentation and provide team training


You Have: 

  • 8+ years of product management experience, with at least 2 years building internal tools
  • 5+ years of enterprise experience using Salesforce, Zendesk, and other cloud-based SaaS products to develop solutions for core GTM Processes (Sales, Support, etc.)
  • Led the delivery of company-wide product programs
  • Experience in how to summarize complex internal needs across the company
  • Expertise in developing a multi-year vision and accompanying product roadmap
  • Experience with project management methodologies to manage timelines
  • Experience with agile-scrum methodologies for sprint execution
  • Understanding of core CRM principles including marketing and sales operations
  • Previous roles in a consulting or high growth, tech environment
  • Impeccable customer success mindset

    Additional Information

    We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

    We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

    Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


    We want you to be well and thrive. Our global benefits package includes:

    • Healthcare coverage
    • Retirement Plans
    • Employee Stock Purchase Program
    • Wellness perks
    • Paid parental leave
    • Paid time off
    • Learning and Development resources

    Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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