Fraud Investigator

  • San Francisco, CA
  • Employees can work remotely
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square investigators carry out systematic and formal inquiries to discover and examine instances of fraud and other loss cases across all products on our payments platforms. Working with our talented Legal, Risk, Compliance, and Engineering teams to help protect our customer community, this team is  vital to the mitigation of risk and eventual recovery of assets. 



You will:

  • Work cross-functionally with internal teams to collect and analyze data on individual cases

  • Produce industry acceptable investigative reports and present your findings for appropriate case disposition

  • Work to develop and maintain relationships with federal and local law enforcement, including ECTF

  • Run investigations for the Counsel team and present to law enforcement when appropriate

  • Work with the Risk Operations team to positively impact loss metrics

  • Work to recover loss through a multi-channel approach and case disposition

  • Be willing to appear in Court, which may require occasional travel

  • Work under the direction of the Global Legal Response and Investigations Manager

  • Conduct oral presentation to peers, management, external parties


You have:

  • BA/BS degree or equivalent work experience

  • 5+ years in law enforcement or private sector investigations involving financial crimes

  • Experience in asset recovery

  • A collaborative spirit, excellent communications and presentation skills, and cross-functional working skills

  • Established relationships in law enforcement, government, and private industry to leverage as you protect Square and its interests

  • A passion for Square and its customers

  • General knowledge of crypto currency, including bitcoin and blockchain technology

  • Experience working at a financial institution


Even better:

  • CFE or CFCS certifications

  • Familiarity with SQL and data analysis tools 

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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