IT Support Specialist

  • Oakland, CA, USA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As an IT Support Specialist you will collaborate with Square employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working on a phone/chat based technical support desk or at a walk up support station.

Note: This role requires being in the Oakland office each weekday to support our users there.

You Will:

  • Answer questions and provide support for Square employees in person at our amazing offices and online (via email, Slack, and tickets).

  • Image Mac, Windows, and Linux computers and configure these computers for Square employees

  • Work with various IT departments and the IT Support team to be the point person at the Square office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory.

  • Perform small project based work to improve IT and Square systems 

  • Showcase your knowledge by training other employees on new applications, hardware, and more!

Qualifications

You have:

  • A desire to assist customers and solve their technical problems.
  • End-user support experience for MacOS or Windows
  • Problem solving and intuitive troubleshooting skills
  • A strong understanding of connecting computers to networks especially over wifi and VPN
  • Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
  • Experience in Gsuite Administration
  • Ability to work some weekend days
  • 1 or more years work experience in a technical support or help desk environment

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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