Square’s Customer Empowerment team believes that every minute a customer spends struggling with our products, is a minute that could have otherwise been spent bringing about economic change for themselves, and their community. We also believe some of the best ideas and strategies for growing a business can come from fellow business owners. We’re committed to turning our seller’s questions into commerce and in making big business ideas an every business reality.

As the Seller Community Manager responsible for Marketing our global Community of sellers, you’ll work to execute on this vision by leading activities that drive more sellers into the Community, and push those that are already there towards using it more. Specifically, you'll work to ensure that sellers join the Community and go on to understand what it is, how it works, and how it can help them learn to run and grow their business with square. You’ll partner with leaders throughout Square to run events and help them get the most out of our Community platform (Khoros). 

The core of your work will be setting up and executing targeted campaigns that expand the Community’s reach to more sellers by sending emails and in-platform direct messages. These campaigns will be based on Square sellers’ location, business size, business type, and more data that helps ensure the amazing resources we create find the right people. You’ll propose and complete projects that will have years-long impact on our sellers and Square as a whole. You’ll also champion our sellers’ needs internally, and use both qualitative and quantitative data to tell their stories. 

You Will: 

• Create and execute strategies that drive more traffic to the Community to generate sessions, activity, and registrations.

• Oversee recurring and one time email campaigns that invite sellers to the Community. Run A/B Tests and optimize the campaigns by iterating on their messaging and Calls to Action.

• Master our Seller Community Broadcast message tool to target sellers by their product usage, location, business type, Community activity, and more to direct them towards actions we want them to take.

• Use negotiation skills to inspire internal teams to include Seller Community into their outbound Communications, notifications, and products. 

• Create content and host events on the Seller Community that attract new members to join and engage current members.

• Act as the key partner to Square’s Marketing team, supporting their efforts to leverage Community to drive outcomes in their organization.

• Participate in supporting Community Activity outside the scope of marketing efforts. Our team wears multiple hats to solve whatever problems we can to support our sellers.

• Leverage quantitative and qualitative data to set, meet, and exceed engagement targets. Monitor community health, and design and test relevant interventions as needed to ensure we reach our goals.

• Be willing to break the rules. 😉  Customer Empowerment regularly challenges all team members to think differently, and find a better way to solve problems. We move quickly, and we work with intensity.

You have:

• Willingness to be the center of attention, posting often on our Community with the intention to drive activity and engagement from those who see your content.

• Superb communication skills, both written and verbal. You’re able to clearly and concisely communicate an idea, or overall project/ program status.

• Strong emotional intelligence, and a solution-oriented mindset. You can gather feedback and distill it into thoughtful opportunity areas and recommended solutions that have clear scope and deliverables… all without getting caught up in the emotion of the commentary.

• A keen eye for prioritization and continuous optimization. You have the ability to discern the urgency and importance of work. You seek out creative ways to leverage the full potential of our existing tools, and advocate for novel solutions.

• A proactive nature, a sense of urgency, and a high degree of motivation to go above and beyond to meet the needs of the community.

• At least 3-5 years of post-university work experience.

• At least 2+ years of experience working in the field of online Community Management, Email Marketing or similar background.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.