Senior Software Engineer, Support Product

  • Melbourne VIC, Australia
  • Employees can work remotely
  • Full-time

Company Description

It all started with an idea at Square in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, and save to our millions of monthly active users. We want to make the world’s relationship with money more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and we’ve got offices and remote teammates across the globe. Our offices are great, but many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. 

Check out our locations, benefits, and more at cash.app/careers

Job Description

The Cash App Health team’s overall goal is to create a holistic Cash App experience that fosters the trust, safety, security, and the support of our customers and their assets - all while expanding access to the Cash App ecosystem. Health has multiple work streams who are responsible for specific areas including account access, fraud and abuse, customer identity and customer support.

Support Product is an engineering team within Health that is responsible for building Cash App’s customer facing support experiences. Our mission is to build lasting trust with customers by making it effortless to get helpful, caring support. In Support Product we build highly available and scalable, Machine Learning driven products that integrate with the broader Cash App ecosystem to help customers solve their problems. Where we can’t solve a customer’s problem through automation, we provide tools and integrations to hand them over to our team of support advocates.

As an engineer on the Support Product team you will work in our distributed cross-functional product development team of Server Engineers, Mobile Engineers, Designers and Machine Learning Engineers to build out our new In App Chat including our Chatbot, “Cashbot” and our Support Articles product, among others.

You will:

  • Work in small, cross functional project teams to iteratively deliver products to production
  • Influence the technical direction of the Support Product technology stack
  • Contribute to team roadmap discussions and planning (at Cash App each team is responsible for their own roadmap)
  • Participate in peer code reviews, and the team’s oncall roster
  • Interact with cross-functional partners from the Health team as well as other parts of Cash App

Qualifications

You have:

  • 5+ years of software development experience
  • Natural curiosity
  • Desire to find flaws in a system with many moving parts and take whatever steps are necessary to fix them
  • Desire to perform and grow as an engineer
  • Technical initiative and leadership on previous projects
  • Empathy for customers who use our products

Technologies we use and teach:

  • Kotlin, Java
  • MySQL, DynamoDB
  • JUnit, JOOQ, Hibernate, Guice
  • HTTP, JSON, gRPC, and Protocol Buffers
  • Kafka
  • Docker, Kubernetes
  • SignalFx, Sentry, Datadog

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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