Unacceptable Use Program Manager, Cash App

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

We are looking for a Compliance Lead to join Square and support the continued build of our Cash App Compliance program. Our mission is to make banking and financial services accessible to the underserved and unbanked by designing an outstanding compliance program to help grow the Cash App business while protecting the broader financial ecosystem and the Company.

You will support the Cash App Compliance Customer Onboarding and Management ("COM") program by leading a compliance operations team responsible for conducting in-depth compliance reviews around activity deemed unacceptable, and driving the development of the Unacceptable Use program.

You Will:

  • Oversee Unacceptable Use Program team operations, including training, hiring, coaching, and managing staff
  • Develop procedures applicable to the team
  • Identify training opportunities; develop materials and provide training
  • Improve existing workflows, and streamline/enhance operational efficiency
  • Work with other Compliance Leads to guide strategic planning on team growth, organizational structure, focus areas, and quarterly goals
  • Understand regulatory landscape and compliance requirements with emphasis on applicable BSA/AML requirements including customer identification and due diligence best practices
  • Create operational metrics and implement solutions with COM program managers regarding any issues identified
  • Partner with program management on ongoing technology, and process/workflow change programs and ensure appropriate team adoption
  • Provide guidance and insight on account escalations, including handling account escalations from junior team members
  • Work with Support, Risk, and other operations teams within Square


  • 3+ years in a BSA/AML senior compliance / compliance operations role
  • 3+ years people management experience, including coaching compliance specialists or analysts
  • Operational knowledge in leading a sound Compliance program with hands-on knowledge of MSB regulatory requirements
  • Proficiency in BSA/AML laws and regulations
  • Metrics-driven approach to create substantiated solutions and efficiency
  • Strategic vision and the ability to motivate and inspire team members

Even Better: 

  • Experience as an Operations Lead in a financial services firm in the payment or Fintech space
  • Relevant industry certifications (CAMS, CGSS, CFE, CFCS, CRCM)
  • Knowledge of Bitcoin and other cryptocurrencies
  • Fluency in a language other than English
  • Experience in global markets
  • Experience with SQL or Looker

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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