Partner Operations Manager, Issuing

  • San Francisco, CA
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square builds tools that allow millions of small businesses around the globe to better manage their businesses. The legacy financial system relies on long-standing and often unfair conventions like outdated fees and onerous applications. We are seamlessly integrating payments and banking in one place, without the frustrations and hassles of incumbent banks.

As the Operations Manager for Issuing, you will bring banking products like Square Debit Card to new markets around the globe. You'll work with the Square Banking team to investigate strategic opportunities, prioritizing growth efforts across products and countries. You will manage relationships with our external card partners and bring operational excellence to our cardholders across a portfolio of card products.

You will:

  • Establish processes and operational SLAs based on an understanding of customer needs, quantitative data, and industry trends

  • Lead Square's relationship with essential banking partners, reporting into the Head of Acquirer and Vendor Operations for Payments

  • Manage daily operations and long-term strategy with partners and suppliers, including commercials and contracts

  • Design monitoring tools and practices to ensure Square and its partners are optimized to maximize success while minimizing costs

  • Work cross functionally across engineering, design, marketing, data science, finance, and many others across a globally distributed team

Qualifications

You have:

  • 6+ years of experience in operations, partner management, sales, or an adjacent role

  • 2+ years experience working in the payments space

  • Collaborative skills: Ability to work collaboratively and cross-functionally with internal stakeholders and with partners to achieve strategic results

  • Customer-centric focus: you have customer empathy and can translate their needs into outcomes

  • Experience working with issuer processors and gateways

Even better:

  • Proven experience with cross functional partners in international markets

  • Understanding of the contracts process and commercial negotiation

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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