Account Manager

  • Vancouver, BC, Canada
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Global Account Management Team works with and empowers Square merchants to grow their business through their integration with Square and our products. We partner with product, sales, and marketing teams to understand what challenges we can help solve on behalf of merchants, how we can improve our products, and what opportunities there are to grow their business through Square solutions.

We're looking for the next member of the Global Account Management Team managing some of Square's most valuable merchant relationships in Canada! 

You Will:

  • Grow and retain a multi-million dollar portfolio of Canadian based accounts
  • Cross-sell and upsell products and features through needs-based consultative discovery and selling with our merchants
  • Use Square's value propositions to negotiate custom pricing
  • Strategically address merchant concerns and issues to retain and strengthen Square's merchant relationships
  • Work with our international Sales, Support, and Product teams to help uncover and surface product insights
  • Work with the Global Account Management working group by sharing seller insights, recommendations, operational needs, and growth opportunities.

Qualifications

You Have:

  • 2+ years experience in Sales, Account Management, bonus if related to SaaS
  • Strong track record of successfully managing a pipeline to achieve and exceed revenue targets
  • Experience discovering client needs, closing sales opportunities, and building client relationships
  • Resilience in the face of adversity and are comfortable with ambiguity
  • An entrepreneurial spirit
  • Experience with Salesforce or other CRM tools.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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