People Operations Lead

  • Oakland, CA, USA
  • Employees can work remotely
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square is looking for a People Operations Lead on our Global People Operations team to help support and leapfrog ahead of Square's growth. Reporting to the Head of Global People Operations, you will be hands-on and be able to flex from strategic to tactical work while providing coaching within the People Ops Team. You'll need to partner "horizontally" across multiple teams, understand systems and data to make logical decisions, and create long-term solutions that can withstand the test of time and growth. You will be comfortable leading a diverse team through a complex change journey that requires transformation.

You will: 

  • Help develop a transformational vision for the AMER People Ops team
  • Lead the charge for centralizing various HR operational work across the People team
  • Operationalize and centralize existing multiple HR processes, with an ultimate goal of automation
  • Identify trends through data, conduct analyses, and propose and implement systematic operational solutions across multiple People data-related matters and processes (i.e., process improvement)
  • Establish operational thoughtfulness and data metrics for operational oversight and reporting
  • Guide and influence partner teams when new programs arise to keep Square safe and compliant
  • Work with global teams across varying time zones across our APAC, EMEA and American markets.
  • Lead a team of People Ops specialists

Qualifications

You have:

  • HRIS (including Workday) operational experience
  • Broad HR operational experience in several HR areas (e.g., Benefits, Compensation, Immigration, and Mobility)
  • 5+ years of HR experience with operational, project management, or program management activities
  • People Management experience or robust experience leading without formal authority
  • Experience with modern communication tools (e.g., Google Meet, Slack)
  • Experience implementing processes that scale
  • Manage multiple ongoing projects
  • The ability to remain composed with high volume of activities
  • A propensity to partner with others at all levels around the world
  • The instinct to create personal and professional stretch goals and meet them
  • Flexible leadership style (i.e., Lead from the front, within, or behind

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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