Risk Management Investigator, Cash App

  • Remote, PA
  • Full-time
  • Alternate Location: Philadelphia, United States

Company Description

It all started with an idea at Square in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, and save to our millions of monthly active users. We want to make the world’s relationship with money more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and we’ve got offices and remote teammates across the globe. Our offices are great, but many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers to learn more!

Job Description

In Risk Management, you will gather, assess, and disseminate investigation findings to identify and mitigate high-risk activity across our platform. We need an Investigator to join our Risk Management team, which is interested in taking your skills and career to the next level while you weave together multiple data points to communicate what is happening throughout the organization.

As an Investigator, you will leverage your natural analytical and problem-solving skills to analyze large structured and unstructured data sets to identify trends and anomalies within complex transactions across Cash App accounts and products. This position relies on decisions made independently, with high accuracy and attention to detail.

You will partner regularly with Analysts and external business partners. As well as work with many organizations within the business, such as data science, engineering, product, business operations, risk operations, compliance, and more. You will help drive innovation and influence Cash App’s global risk road-map, programs, and processes.

The ideal candidate possesses exceptional analytical and communication skills. They must also enjoy ambiguous problem solving and have strong self-motivation skills. This role requires a bias toward taking action in a fast-paced and dynamic environment.

Essential Functions & Responsibilities

  • Leverage industry experience and expertise to analyze existing risks within product offerings that require a high level of attention to detail 

  • Data analysis and interpretation skills are a must: given a data set, you must be able to determine a logical course of action and/or find and analyze relevant data using Cash App’s various data sources (MySQL, Snowflake) and visualization tools (Tableau, Looker)

  • Ability to analyze and synthesize data from disparate sources and clearly present it to partner teams (data science, engineering, etc.) to meet business objectives and key results

  • Investigate and analyze complex data sets to resolve business challenges, identify opportunities for improvement, and provide insights and solutions

  • Identify, document, and follow-up with team members on product bugs and feature enhancements

  • Partner with internal business teams to identify and confirm emerging fraud trends and potential risk misses, both ahead of product launches and in an ongoing capacity

  • Respond promptly to internal and external business partners and exercise exceptional communication skills to optimize each contact

  • Must be able to take initiative, plan, organize and prioritize projects with overlapping deadlines competently; work independently and help others; must be highly motivated and detail-oriented.

  • Be a voice of the customer by identifying trends, issues, and by suggesting improvements to processes, policies, and products

  • Interact with other Cash App teams to develop fraud prevention strategies and processes

  • Foster a culture of professionalism, accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our controls

  • Assist leadership in the construction of short term and long-term plans with associated benefits of strategies that are developed to reduce financial exposure associated with identified high-risk activity

Qualifications

  • Minimum of 2 years of banking back-office experience, including an understanding of NACHA rules and regulations

  • SQL strongly preferred

  • Experience designing and creating data visualizations (e.g. Tableau, Looker)

  • Experience using statistics and machine learning to solve complex business problems

  • Excellent analytical and communication skills; proficient spreadsheet and word processing experience

  • Ability to conceptualize, develop, and implement process improvements

  • Flexibility to adapt and able to manage multiple assignments while working independently 

  • SQL strongly preferred

  • Experience designing and creating data visualizations (e.g. Tableau, Looker)

  • Experience using statistics to solve complex business problems

  • Flexible work schedule with the ability to work non-traditional shifts, including evenings and weekends, and some holidays based on business needs

Education

  • Experience: 2+ years of experience or risk related role required

  • CFE (Certified Fraud Examiner) and Certified Anti-Money Laundering Specialist (CAMS) preferred

 

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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