Service Designer, Square Payroll

  • Los Angeles, CA, USA
  • Employees can work remotely
  • Full-time
  • Alternate Location: Denver, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Square Payroll team mission is to build the next generation of payroll solutions that empower sellers and their teams to succeed together. Now more than ever, as the economy reopens and employers want to rehire, they need to search for ways that they can support and provide value for their staff and for their business. We are looking for a passionate designer who is excited to create meaningful change for small- and medium-sized business owners and their employees. 

As a Service Designer for Square Payroll you will own design discovery and execution for our tax and payroll operations. You will reduce complexity and create scalability for our internal systems and tools. You will help guide the roadmap to give our business owners peace of mind by helping them stay compliant and giving them control of their cash flow. You will collaborate closely with product managers, engineers, operation specialists, and customer service teams to deliver a remarkable product. 

This is a remote-friendly position.


You have: 

  • Around 5 years of professional design experience
  • A portfolio of work on which you were the primary designer, with moderate guidance from design leadership
  • Experience in service design (Systems Design, UX/UI Design, Organizational Design)

Even better:

  • You are an advocate for the customer and approach problems with an experience mindset

  • You find opportunities to improve systems and processes to create more value in our business and our customer experience

  • You facilitate workshops, conduct research, and work cross-functionally to create a collective understanding of our tools, systems and services

  • You create elegant and clear journey maps, service blueprints, and documentation of systems

  • You create professional, well-thought-out designs using established design systems

  • You establish UX metrics such as task analysis, NPS and survey data

  • You always think about how your work fits into the full ecosystem during all phases of the design process

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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