Product Marketing Manager, Invoices

  • San Francisco, CA
  • Employees can work remotely
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

A product marketer at Square ensures that the right customers are getting the right message, through the right channels and represents the customer's voice in product strategy decisions. The ultimate goal is to make sure we are building the right products and to increase growth and usage of the products within the portfolio.

Job Description

We are looking for a creative, data-driven marketer to join Square as the Product Marketing Manager for the Square Invoices product, focused on workflow management and product expansion workstreams. Square Invoices is a fast-growing ($100M+ in gross profit in 2020), freemium, and global product (present in US, CA, UK, AU, JP, IE) that helps merchants around the world save time and get paid faster by collecting payments remotely from their buyers. Our customers love our product because it's well designed, easy to use, and integrated with the rest of their business operations. We are a full stack team, spanning across product, design, product marketing, engineering, operations and growth. 

In 2021, we launched Square Invoices Plus, a paid tier of our product designed to help businesses save more time by streamlining their work with workflow management and other features. You will report to the Product Marketing Lead of the Square Invoices team.

The ideal candidate will have an understanding of product strategy, building brand awareness, growth marketing, and have a track record of cross-functional coordination.

You Will:

  • Lead the positioning and GTM strategy of our Invoices Plus offering and support our product expansion initiatives as well (e.g., new markets, new segments, upsell development, etc).Embody the voice of our customers, and translate their needs into opportunities for product strategy, with a focus on our workflow management and product expansion workstreams
  • Identify target customers, their needs, and how products will meet those needs
  • Understand customer needs through surveys, interviews, and analysis of product usage data
  • Be a conduit for the voice of the customer to the product team
  • Develop marketing strategies to accelerate growth of invoices products among target audiences
  • Lead go-to-market strategies, essential messaging development and tactical plans, ensuring that all customer-facing teams are on-message and maximizing each channel
  • Develop marketing strategies to accelerate growth of invoices products among target audience
  • Drive post-launch marketing programs to increase product growth
  • Review competitive offerings and promote ongoing differentiation

Qualifications

  • 5+ years working in product marketing, growth or lifecycle marketing, or similar go-to-market experience
  • Previous background in B2C or B2B marketing with experience in either consumer apps / technologies, early stage startups, or with exposure to small business audiences
  • Knowledge of SaaS-based and freemium business models along with email and paid marketing for both acquisition and lifecycle marketing
  • Comfort in a face-paced, startup environment
  • Genuine interest in and curiosity in helping small businesses succeed

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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