Program Manager, Credit

  • London, UK
  • Full-time

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square, Inc. is looking for a Credit Program Manager to join our Square Credit Team. You will be responsible for defining, documenting, monitoring, and improving our end-to-end process to manage credit products for sellers using Square. Responsibilities will include defining the framework and support structure for operational teams (Risk, Customer Success, Compliance, Account Management and Sales) as well as partnering with Product, Legal, Tax and Engineering to prepare, launch and grow credit products to best serve the needs of our sellers amidst the evolving Square ecosystem. You will demonstrate a high degree of empathy for the businesses and people we serve, and bring creativity towards our procedures while maintaining a positive seller experience. You will enjoy finding creative ways to support program operations and manage risk while improving seller experience, and will become a Square product expert who has the opportunity to affect the product roadmap and customer experience. In this role you will report to the International Credit Program Manager Lead.

You Will:

  • Be the Subject Matter Expert for Square Credit Products with expertise in both pre & post origination activities

  • Work with cross-functional teams to implement & deliver on strategic roadmap

  • Develop credit policies and procedures in accordance with regulatory requirements 

  • Partner with operational teams to determine the operational framework 

  • Partner with Product, Engineering and Data Science to identify process improvements

  • Monitor daily workflows and internal channels to increase understanding of processes and pain points, including holding operations teams accountable to meet SLAs / KPIs

  • Develop and deliver training for Operations teams, including summarising feedback to enhance training materials

  • Guide escalations from Operations teams and approve exceptions to policy when required

  • Use analytics (SQL, Looker) to monitor process performance and support policy change

  • Identify and evaluate vendors, inclusive of ongoing relationship management. 

  • Partner with Regulatory Counsel to prepare applications and collect deliverables across partners.

Qualifications

  • 4+ years experience in commercial lending, credit operations or financial services

  • Strong project management skills, working collaboratively with cross functional teams (Customer Success, risk, Compliance, Sales, Account Management, Tax and Regulatory) to ensure the smooth implementation and launch of the Credit product

  • A creative and eager mindset, with a bias towards action and finding solutions

  • Adaptable and comfortable with an often-changing, fast-paced environment

  • Able to use data to identify trends and anomalies, as well as to make recommendations for new initiatives

  • Undergraduate degree or equivalent experience

  • Even Better

    • Experience with SQL, Looker or similar business intelligence software/big data analytics platforms is a plus.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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