The Cash App team is focused on building financial service products for individuals; making it easier to send and receive money, powering purchases using Cash Card or Cash App Pay, offering discounts through Boost, and buying/selling Bitcoin and stocks. Cash App has experienced tremendous user growth, and with growth comes opportunities and challenges. The Operations Team works with external partners and across multiple internal teams to manage scalable platforms and processes for a fast-growing mobile payment app.

We are looking for someone to lead Payment Acceptance Strategy & Operations, where you will develop & maintain relationships with internal & external partners in order to drive efforts to optimize Cash App acceptance across multiple products & geographies. You will also  work to ensure the timely identification and restoration of acceptance issues impacting our customers and top merchants. You will report to our Banking Operations Lead.

You will:

• Serve as both an internal and customer-facing expert on payment optimization strategies
• Create optimization strategies supported by analysis
• Build a robust monitoring program designed to detect transaction health issues across our user base and with our top Cash card merchant acceptors and ACH originators
• Lead data-driven discussions with internal partners, existing merchants & payment partners to drive key optimization strategies related to acceptance, fraud, and cross-border flows.
• Develop and deploy sophisticated optimization playbooks across Cash App’s merchant portfolio
• Lead discussions with our largest existing merchants, and provide the Business Development & Partnerships team with leads
• Partner with Engineering to analyze authorization and settlement data in order to optimize message handling
• Partner with Cash App’s largest ecomm & retail merchant acceptors to build strategies for acceptance optimization and troubleshoot acceptance issues

You have:

• 8+ years of payments, operations, and partner management experience in a technology or financial services company
• Extensive experience leading acceptance optimization initiatives at large ecomm or retail merchants, issuer or merchant processors, or PSPs
• Strong understanding of end-to-end payments ecosystem, including debit, prepaid, credit, and ACH
• Strong relationship building and communication skills
• Experience working cross-functionally with Product, Compliance, Legal, Risk, and Engineering to identify, evaluate, and size opportunities in order to effectively prioritize work
• Ability to apply deep knowledge of auth optimization strategies to solving issues impacting our customers, and uncover opportunities to drive additional GPV to our business
• Experience supporting development of reporting, tools and other processes to improve operational efficiency
• Experience presenting to senior business leaders
• Strong data processing and analytical skills
• Ability to work independently

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.