Software Architect, Directory

  • Boston, MA
  • Full-time
  • Alternate Location: Chicago, United States

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

The Customer Engagement team's mission is to help Sellers grow their businesses by giving them the tools to know, support, engage, and acquire their customers. cgOur product suite includes Customer Directory - an omnichannel CRM platform, Square Marketing (e.g. email, social, advertising), Feedback / Direct Messaging, Digital Receipts, Loyalty, Gift Cards and Coupons. You'll report to the engineering lead and work on full stack engineering to help build the next generation of Product & Platform solutions that help our Buyers to centrally manage their data with Square in a privacy centric way and Sellers to conveniently manage their business by using our network of Buyers to provide a remarkable and delightful experiences to their customers.

You Will:

  • Develop solutions that allow merchants to better serve their customers
  • Guide Technical vision and excellence for team with 25+ engineers and multiple partners
  • Be a leader upleveling the technical and design understanding of the team
  • Collaborate and provide guidance on multiple projects at any given time. Sample projects include designing scaling customer profile store and building personalization for first & 3rd party products
  • Build systems that coordinate customer data quality for Square's sellers
  • Identify risks and design solutions to performance and scalability challenges as our customer data set continues to grow
  • Build for the future by communicating the cost-benefit of a given solution and advocating for the best path forward
  • Embrace opportunities to stretch yourself by learning new technologies


You Have:

  • 10+ years of software development experience on a Services or Platform team
  • 3+ years of experience as tech lead or system architect
  • An advanced degree in computer science or equivalent experience
  • Experience in designing and productionizing large-scale distributed systems built around big data
  • Broad mindset to understand overall system architecture and design end-to-end solutions
  • Experience overseeing customized development for multiple projects
  • Experience envisioning a technical approach/solution, socialize it and align partners towards it
  • Passion for mentoring and upleveling team members
  • Experience balancing urgency to implement vs technically correct solution


Even Better:

  • Experience with cloud computing platforms, such as AWS, Google Cloud or Azure is a plus

  • Experience working as tech lead on team which has both product and platform exposure 


Technologies we use and teach:

  • Languages: Javascript, Java, Go, Ruby

  • Frameworks: JS Client - Ember, React, Services - gRPC / JAX-RS REST

  • Databases: MySQL, Redis, DynamoDB, ElasticSearch, BigQuery

  • Infrastructure: Hybrid - Private DC / AWS / Google Cloud, SignalFX, DataDog, Snowflake

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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