Product Manager, Customer Directory Platform

  • San Francisco, CA
  • Employees can work remotely
  • Full-time
  • Alternate Location: Austin, United States

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

As a Product Manager at Square for Square Customer Directory, you will be responsible for driving highly visible and impactful platform product initiatives from inception through execution. You will report to and work closely with the Customer Directory Product Lead, and will partner with other product and cross-functional leads, as well as general managers responsible for various Square products and platforms. In this role, you will collaborate closely with engineers, designers, analysts, product managers, and other cross-functional leaders within the organization to bring a new buyer identity platform to market  and integrate it across the Square ecosystem of products to power new consumer-facing experiences. Your work will ultimately enable Square sellers to create highly personalized omnichannel experiences for their customers across the myriad of online and offline channels and product surfaces they engage with customers on.


What You’ll Do:

  • Identify market opportunities, build business cases, and define the product and platform strategy for the Customer Directory Buyer Identity platform and consumer-facing Square Profile product surface

  • Define, document, and communicate objectives, product requirements, and constraints for product initiatives and releases. 

  • Have a deep understanding and empathy for Square Sellers and their customers, as well as internal teams and developers at Square building on the Directory platform

  • Collaborate closely with engineers on highly technical platform, data, and integration initiatives, often working across teams to bring complex new integrations to life

  • Create and drive a product roadmap, evangelize it across the organization and, in collaboration with world class design, engineering, marketing, and analytics partners, prioritize and lead the end-to-end success of projects from discovery to launch

  • Represent the team and platform with cross-functional partners, senior company leaders, and key stakeholders across the company in order to align resources and prioritization for strategic initiatives


  • 5+ years of technical product management experience or related/equivalent experience

  • 2+ years of experience delivering platform products which have a high-degree of complexity (ideally involving complex data modeling, integrations, or similar challenges)

  • A track record of shipping and iterating on successful platform products that required partnering across multiple teams, organizations, and/or companies 

  • Ability to both operate at a strategic level and dive deep into the technical details and complexity with ease. You can readily communicate highly technical and complex topics to non-technical audiences.

  • Demonstrated leadership, and the ability to drive product strategy and partner effectively with senior engineers, designers, and stakeholders 

  • A collaborative approach: Track record of delivering results with cross-functional teams, through clear written communication.

  • An analytical and metrics driven approach that leverages data to drive decisions

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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