The Senior Compliance Operations Specialist will work in the Terms Of Service and High Risk Merchants Compliance team. The role will be responsible for onboarding reviews of high risk merchants, enhanced due diligence, and ongoing monitoring of Square Sellers for violations of Square's Terms of Service or other policies as directed. This position reports to the operations lead for the Terms of Service and High Risk Merchants Compliance team.

You will:

• Conduct onboarding reviews of high risk merchants, including enhanced due diligence review of the merchant, document collection and verification, and making final compliance decisions based on the information provided
• Conduct ongoing enhanced due diligence of high risk merchants within policy
• Review and act on alerted accounts for activity that violates Square's Terms of Service
• Using knowledge of BSA/AML typologies and red flags, identify potentially suspicious activity for further investigation
• Respond to escalations from internal stakeholders
• Communicate with Square customers by email and CRM on compliance-related matters
• Help with the development and documentation of scalable processes and procedures
• Monitor and advise management on the status of assigned queues and other responsibilities
• Identify potential areas of opportunity within the program and work with management and other stakeholders to build scalable solutions

You have:

• 4+ years of BSA/AML compliance experience in customer due diligence, enhanced due diligence, transaction monitoring, or investigation
• Experience developing and maintaining procedural and program documentation
• The ability to identify downstream impacts of actions and how they impact our merchants and recommend meaningful changes to improve difficult merchant experience

Even better:

• Fintech / Payments compliance experience
• Experience with high risk merchant monitoring
• Compliance related certification (CAMS, CFCS, CKYCA)
• Proficient in MacOS and Google Workspace

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.