Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

The Automation organization is a cross-functional team at Block that accelerates our sellers’ path to value realization by making technology investments that reduce friction and cost and increase personalization across customer interfaces. One of the key jobs to be done by the Automation team is to improve efficiency and effectiveness of our seller-facing teams such as Sales, Account Management and Customer Success. Seller Connections Intelligence organization is an essential team within Automation that optimizes go-to-market manual channels by injecting intelligence and efficiency into Block’s direct communication paths with sellers. The team achieves this by building remarkable data infrastructure, analytics, data science, machine learning solutions and owning related third party tools and data assets.

We are looking for a senior Data Science & Machine Learning leader (just like you!) to lead Seller Connections Intelligence organization, help shape our data & AI strategy and vision, establish excellence in leveraging 1st, 2nd and 3rd party data assets to solve business problems, drive innovation in ML and data solutions, and further grow and scale the talented team of 20+ individual contributors, tech leads and experienced managers. You will use your data science and ML leadership and experience with automating manual channels to improve Block’s capabilities and go-to-market strategy.

You will:

• Be the expert in automating manual channels such as Sales, Account Management and Customer Success via data and ML solutions

• Define and own strategy as well as guide long-term thinking in an ambiguous and rapidly-changing data and automation landscape; Engage with innovative start-up data and ML companies to build strategic partnerships and drive innovation

• Lead development of remarkable and innovative data and ML products by injecting intelligence and efficiency into Block’s communication with sellers

• Partner with executive and senior management of Sales, Account Management, and Customer Success as well as Product Management and your peers to develop and implement the strategy of automation of manual go-to-market channels at Block

• Act as a cross-functional leader for all end-to-end efforts related to optimizing manual GTM channels including software engineering and business systems initiatives (e.g., CRM) led by partner teams; Guide and influence the delivery roadmap

• Hire and develop data and ML professionals including tech leads and managers; Develop efficient processes, ensuring the team is operating with high velocity, ownership, and self-accountability

You have:

• 10 years of data science and ML experience 

• 5 years of experience managing individual contributors and managers

• 5 years of experience in automating business processes via data and ML solutions 

• Expertise in commercial and B2B leads data assets (D&B, Yelp, ZoomInfo, Experian, etc) and extracting value by building data products for internal stakeholders

• Solid understanding of data infrastructure and CRM systems (Salesforce)

• Experience working with product management and software engineering teams to build automation products at scale

• Experience working with executive stakeholders, great stakeholder management, team management and cross-functional collaboration skills

Even better:

• Experience with automating manual go-to-market channels (such as Sales, Account Management and Customer Success) via data and ML solutions 

• Understanding of recent innovations, industry trends and top start-up companies in modern commercial and B2B data and business process automation landscape

• Management consulting experience in prior roles

Block Perks

At Block, we want you to be well and thrive. Our global benefits package includes: 

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Meal reimbursements
• Wellness perks
• Paid parental leave
• Flexible time off
• Learning and Development resources

At Block, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. 

Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.