Technical Program Manager, Product Design

  • Shenzhen, China
  • Full-time

Company Description

Our hardware team builds the tangible connection to all that is Block. We started with the simple, iconic card reader that turns any phone into a mobile point of sale. Since then, we have expanded our hardware portfolio to meet the needs of more sellers. Although the technology inside our hardware is growing more and more complex, the end goal is always the same: simple, elegant hardware that our merchants are proud to show to their customers.

Job Description

As our Product Design Technical Project Manager (TPM) you will work as part of the Product Design team and will oversee on-site management of mechanical parts, assemblies, and systems starting from DFM/x discussions, tooling, part bring up, assembly, reliability testing, and all the way through to product ramp and post ramp qualification. You will work with manufacturers and various teams including Engineering, Global Supply Chain Management and Factory Operations.

You Will:

  • Work with mechanical component vendors on DFM, tooling kick-off, tool bring-up, DOEs validation and tool/process/part qualification.

  • Work with OEM/ODM/CM on DFx, fixtures kick-off, and station / line qualification.

  • Determine acceptable quality criteria and approval on cosmetic defect limit samples.

  • Work with applicable Global Supply Managers to establish supply chain requirements using selected equipment and manufacturing suppliers.

  • Verify part tolerance and specifications by demonstrating process capability to Product Designers and Industrial Designers.

  • Provide onsite support at manufacturing sites during development and product production ramp, and bring engineering issues to resolution.

  • Audit suppliers to monitor ongoing quality and reliability testing.

  • Support ID and guide qualification of various colors, materials, and cosmetic finishes (CMF).

  • Provide ongoing onsite support to ensure sustaining of products including design of experiments and post ramp qualification.

  • Manufacturing process monitoring in the supplier/sub-supplier facilities. Yield rate and mechanical definition and improvement.

  • Work closely with tooling vendors, OEM/ODM, Asia-based OPM/QA/GSM team, and a US-based team to ensure quality and schedule goals are met.

  • Report to the Hardware Product Design Manager.


You Have:

  • Experience with a variety of manufacturing processes (including injection molding, die casting, CNC machining, stamping, laser/ultrasonic welding, etc.), material and finishing.

  • Knowledge in Statistical Process Control and Production Part Approval Process (GRR, FAI, CPK, control plan etc.)

  • Experience: 5+ years of full-time mechanical manufacturing experience.

  • Have a demonstrated hands-on mechanical ability.

  • Demonstrate excellent English written and verbal communication skills.

  • Domestic and International travel required.

  • Experience at FATP (Final Assembly, Test, and Packaging) site is a plus.

  • A Mechanical Engineering degree is a plus.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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