Sr Manager, Fraud Risk

  • San Francisco, CA, USA
  • Full-time

Company Description

Afterpay is transforming the way we pay by allowing customers to buy products immediately and pay for their purchases over four installments. The service is completely free⁵ for customers who pay on time - helping people spend responsibly. As of December 31, 2021, Afterpay is offered by more than 122,000 of the world’s favorite retailers and more than 19 million active customers have adopted the service.

Afterpay is currently available in Australia, Canada, New Zealand, the United States and the United Kingdom, France, Italy and Spain, where it is known as Clearpay. Afterpay is on a mission to power an economy in which everyone wins. Afterpay is a wholly owned subsidiary of Block, Inc. (NYSE: SQ)g.

Job Description

Afterpay's Sr Manager, Fraud Risk is responsible for key KPIs for the company's profitability, and customer experience metrics. You will be tasked to set goals and manage through strategy, and close collaboration with product, engineers and business stakeholders. You will lead and coach a group of talented and experienced analysts, assuring success in both business metrics and their individual career development.

You will:

  • Lead teams to achieve key results (OKRs) and deliver impactful and meaningful strategies to mitigate/stop fraudulent activities

  • Establish long term vision and roadmap for fraud risk domain.

  • Proactively identify, lead and prioritize fraud loss mitigation opportunities 

  • Use data and models to support the development of risk mitigation strategies and interventions while preserving and improving the user experience

  • Collaborate with, drive alignment on key areas with a broad range of stakeholders such as Product, Engineers, Business Stakeholders, Operations to achieve shared objectives, provide strategic insight and solutions, enable the successes of Afterpay’s new products by delivering strong fraud risk performance

  • Managing a high performance team, coach and develop talents

  • Drive efficiency and innovations

Qualifications

You have:

  • Quantitative background in statistics, math, business, or related disciplines. Work experience in payments, lending, banking, financial institutions etc. a must

  • Minimum 10 years of experience in analyzing data and using database query language (proficient SQL skill and understanding of complex data structure) and data processing and analysis tools such as R/ Python/ Knowledge seeker etc.

  • Minimum 2 years managerial experience (direct reports only)

  • Risk domain expert with strong capability to make professional judgment and sound decision on new business cases/challenges under ambiguity and with minimal guidance 

  • Rich experience in managing a high performing team and developing great talents

  • Strong problem solving and analytical skills, combined with effective judgment and communication.

  • Strong organizational/project management skills with the ability to handle multiple projects simultaneously in a fast-paced environment with tight deadlines

  • Comfortable working and making impactful decisions in a fast-paced environment.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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