Vendor Partner Analyst

  • San Francisco, CA, USA
  • Employees can work remotely
  • Full-time
  • Alternate Location: Atlanta, United States

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Vendor Partner Analyst is responsible for the success of our expansive network of IT Vendors, who plays a critical role in onboarding for our new sellers. In order to effectively support our partners, this role requires a deep understanding of vendor management, as well as our customer’s networking hardware and infrastructure needs. 

The ideal candidate will have experience with: managing partner relationships, implementing training programs, managing projects with multiple stakeholders, process optimization, and making customer onboarding experiences as seamless as possible.

 

You will: 

  • Execute on sales strategy and develop shared measures of success for our vendor network 

  • Own technician escalations and proactively identify ways to prevent these 

  • Develop new workflows designed to reduce internal and external SLAs

  • Monitor third party Service Level Agreements (SLAs); creating and executing remediation plans as necessary

  • Partner with Sales and Onboarding team to provide ongoing insight and project communication

  • Partner with L&D team to create Square hardware training programs for technician network  

  • Ensure necessary training is completed and adhered to by vendors

  • Negotiate, renew and optimize partner contracts.  Monitor Contract terms and manage renewals and periodic reviews 

  • Workflow/success metrics creation within each market based on vendor capabilities and historical performance

  • Stay current with the relevant third party marketplace and competition to make recommendations for new and/or replacement vendors

  • Continually look for opportunities to improve third party processes and decrease expenses to Square

  • Complete periodic third party scorecards, share with third parties and appropriate internal stakeholders, and use to drive optimal business value from third party relationships

  • Identify non-performing third parties and implement improvement plans, up to and including termination of vendor and/or replacement 

  • Ensure senior management is informed on all aspects of third party oversight including escalation of critical issues, vendor performance results, substantive changes in costs, and appropriate critical metrics

  • Manage and ensure proper execution of all Third Party Management risk & control tasks(Legal, Risk, Compliance, etc)

  • Coordinate and conduct on-site visits as necessary

  • Work with GSO, Risk and technology partners to integrate all new third parties into processes and systems 

  • Provide support and/or expertise for projects and programs involving relevant third party vendors

  • Support Square’s international expansion efforts through managing the RFP process and IT vendor selection, and partner with GSO to design and implement workflow/success metrics creation within each market

Qualifications

We’re looking for someone with the following skills and/or experiences:

  • 3+ years of experience in customer centric or partner centric roles

  • Prior experience managing third party relationships - including contract negotiation, SLA performance analysis, and relationship management Experience using quantitative and qualitative data to represent the voice of our customers and Sales/Implementation team members.

  • Experience with Square hardware and/or IT hardware

  • A passion for small businesses and an entrepreneurial mindset, notably someone who is known to innovate, take risks, and make big ideas a tangible reality.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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