Developer Success Engineer

  • San Francisco, CA, USA
  • Employees can work remotely
  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The mission of Developer Success Engineering is to scale our developer support through support engineering and automation. We automate the things that are best done with software to enable rich interactions with Square's customers while saving the company significant time and money by helping operations teams stay small and efficient. We are a full-stack team, working on web frontend, mobile (Android, iOS, Flutter, React Native), and backend services.

As an engineer on the Developer Relation team, you will be responsible for designing, building, and maintaining services that optimize the support experience from the time a merchant has a question, until the time it is answered. You will work alongside our Developer Relations Engineers, Developer Advocates, Content Writers, and product teams. We pride ourselves on making our internal products quick, sophisticated, and a pleasure to use. We are a key part of the success of most product launches and interact frequently with many teams within Square.

You Will: 

  • ​​​​Write custom apps that steer merchant inquiries to the optimal support channel (web, email, phone, video, etc).
  • Launch new support channels that increase in agent efficiency as well as customer satisfaction.  

  • Use data science to optimize how support inquiries are handled. 

  • Assist external developers in debugging their applications and in understanding the APIs and SDKs they can use to unlock experiences for sellers and their customers.

Qualifications

You Have: 

  • 2+ years experience in building applications using Ruby, Java, PHP, Python, C#, Golang, TypeScript, Swift, Kotlin, Dart, or similar languages

  • BA/BS degree or equivalent practical experience as a software developer or support engineer

  • Experience developing product infrastructure and web services

  • Experience developing server-side code

Technologies we use and teach: 

  • Ruby, Python, PHP, C#, Java, Golang, Kotlin, Swift, Dart, TypeScript

  • Ember.js, Sidekiq, Redis, MySQL

  • Salesforce Service Cloud, Amazon Connect

  • S2S architecture, REST APIs, GraphQL APIs, Protobufs

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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