San Francisco Experience Operations Lead, Cash App

  • San Francisco, CA, United States
  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at cash.app/careers.

Job Description

We are seeking an experienced workplace professional to support our growing team in San Francisco. You will be responsible for creating programs and managing operations that enable our teams to do their best work. You are creative and have a keen ability to design solutions to new problems. You take pride in making spaces both beautiful and functional, and know how important even the smallest details are to making an environment great.

Responsibilities: 

  • Build and develop office programs and operations that support the needs of a local and hybrid team

  • Facilitate and deliver both in-office and virtual events and programs to amplify culture within the local and regional teams

  • Ensure an amazing office experience is had by all visitors to our spaces, including candidates, guests and teams hosting offsites

  • Collaborate with peers and contribute to cross-functional projects that build and evolve the culture of our team

  • Assist in construction and facilities projects and tasks

  • Source and manage workplace vendors and service providers

  • Manage and reconcile office budgets

  • Perform administrative and operational tasks with the ability to prioritize and adapt to frequently changing needs and requests

  • Provide direction and guidance to onsite office coordinator 

  • Act as the key regional contact for all employees working within the Pacific Southwest, and remotely manage operations of a small office in Salt Lake City

Qualifications

  • Bachelor’s degree preferred
  • 5+ years of building and managing dynamic teams 

  • Strong leadership profile, ability to identify concerns, provide appropriate solutions

  • Ability to work independently as well as lead and motivate cross-functionally towards project goals

  • Excellent collaborator with partner organizations, willing to take the lead from others to get work done

  • Excellent verbal and written communication skills

  • Strong financial and operational skills

  • Strong sense of urgency and excellent follow through skills

  • Capable of accepting and delivering feedback strategically to deliver improved results

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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