Engineering Manager, Ecosystem Engagement

  • Remote, CA, United States
  • Employees can work remotely
  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Ecosystem Engagement team builds products that help merchants adopt Square products and also stay engaged with the Square product ecosystem. The team is responsible for the homepage, information architecture, and website navigation of the Seller Dashboard — used by millions of sellers to manage their businesses. The team is also working on a mobile application to help sellers manage their business on-the-go and provide a new surface for other product teams to deliver value.

As the Engineering Manager for Ecosystem Engagement, you will be responsible for driving initiatives from inception through execution. You will be in the unique position of having your customers be Square sellers and internal product teams. This position will require strategic thinking, methodical execution, and superb stakeholder management. You will own the details of the solution from deep in the stack through the end user experience in partnership with design and product.

You will: 

  • Lead and participate in critical technical, design, and product discussions with leaders across the organization.

  • Support and collaborate with multiple stakeholders across the company including product, design, legal, accounting, support, and other engineering teams.

  • Provide and improve visibility into the engineering team to the rest of the organization.

  • Lead engineers on the team through coaching, mentorship, and advocacy instilling a sense of urgency, ownership, and accountability.

  • Foster an inclusive environment for your team and those around you to show up and give their best each day.

  • Invest in long term opportunities and risks to ensure a solid platform for today and the future.

  • Hire and grow your team by cultivating high standards and a cohesive group that is able to execute without distraction.


You have: 

  • Leadership experience: Experience building and leading teams of accomplished software engineers. A passion for mentoring engineers and teaching colleagues.

  • Technical depth and maturity: Experience managing complex systems, with the pattern recognition to make high level architectural decisions but also the ability to weigh in on implementation questions.  

  • Execution rigor: Experience turning strategies and plans into reality, partnering with product and design to scope and prioritize work.

  • Initiative: Ability to work autonomously to drive clarity in ambiguous situations.

  • Customer empathy: Strong empathy for the merchants that Square serves and an interest in building products that better serve them.

  • Curiosity and collaboration: Eagerness to share your ideas, and openness to those of others. 

  • Diplomacy: Exceptional communication skills and experience balancing diverse priorities in a fair and transparent manner. Ability to navigate difficult conversations, both on your team and with stakeholder teams. 

Technologies we use and teach:

  • Java, Ruby, Javascript, MySQL

  • Ember.js, Svelte.js

  • Guice, Guava, Protocol buffers, gRPC, jOOQ, Rails

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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