Growth Project/Program Manager

  • San Francisco, CA, United States
  • Employees can work remotely
  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Automation organization is a large cross-functional team at Square that accelerates our sellers’ path to value realization by reducing friction and cost and increasing personalization across customer interfaces. To accomplish this goal, we have created a Square-wide Task Force aimed at looking at and optimizing our conversion funnels end to end. Through this holistic view, the goal is to be able to quickly identify opportunities in our funnel to fix or optimize, work with the responsible parties to take action, and in turn improve net conversions and revenue into our ecosystem. 

We are looking for a project/program manager and analytical problem solver to join our team and help to scale the impact of this Task Force. In this role, you will program manage the Task Force. This includes managing the cadence of the analytical business reviews, working with review contributors to coordinate content, and working cross functionally with product, engineering, and growth owners across the company to turn insights into actionable tactics. This role will join a small and nimble team of 3 (inclusive of this role), where the other contributors are data professionals that power the business review with data and impactful insights.

You will:

  • Manage the cadence and mechanisms of the Conversion Task Force program
  • Work with contributors in and outside of your immediate team to plan and sequence work, gather updates, and communicate outcomes
  • With insights that surface from the Task Force, partner with responsible owners and help them turn insights into deliverables and impact
  • Lead efforts to improve operational processes on the team, including defining performance metrics, improving efficiency of  team operations, and increasing effectiveness of the review process and task force

Qualifications

You have:

  • Experience with agile project management methodologies and best practices in project management and process improvement
  • Experience in running marketing or growth programs
  • Understanding of customer funnel and stages (awareness, consideration, conversion, retention, advocacy)
  • Strong analytical abilities and proficiency with Excel/Google Sheets, Powerpoint/Google Slides
  • Solid organizational skills including superb attention to detail
  • Excellent communication and presentation skills
  • Great problem-solving and research skills; ability to identify and seek required information independently
  • Exceptional cross functional collaborator with an ability to lead with influence and develop strong working relationships with partner teams
  • Positive attitude and eagerness to learn

 Even better:

  • Project Management Professional certification
  • SQL knowledge

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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