Manager, Platform Integrations

  • San Francisco, CA, United States
  • Employees can work remotely
  • Full-time

Company Description

Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded seven years ago in Sydney, Australia, Afterpay has millions of active customers globally and is offered at the world’s best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.

Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

Job Description

As a Platform Integrations Manager, you’ll be a key member of the Global Merchant Services Team, responsible for the greater volume of integrations and post-integration support for our largest segment of merchants. 

In this pivotal role you will report into our Director, Global Small Business Solutions.

We are much more than our job descriptions, but here’s where you will begin….

Responsibilities:

  • Lead a team of Delivery Managers and Delivery Associates, overseeing a consultative team of Afterpay experts who integrate our Small Business merchants both directly and across platforms 
  • Establish processes that drive global standardization of integration methodology, ensure the highest operational soundness, and methodically measure and improve productivity at the regional and global levels
  • Be the single point of accountability for the team’s performance and goal achievement including defining/ setting team & individual OKRs
  • Act as the single point of accountability for the quality of integrations from technical, partner experience, buyer experience, and commerce perspectives
  • Lead and inspire a world-class team Delivery Specialists with direct reports in key Afterpay core regions
  • Lead the post-integration technical service experience, designing process, and ensuring service requests are resolved in the most timely and effective manner
  • Provide leadership within the team - managing all day-to-day activities
  • Work closely with team members to find solutions to onboarding challenges
  • Establish best practices for merchant engagement and communications representing region differences and language
  • Own and drive relationships/ initiatives with cross-functional internal teams e.g. sales/compliance/product/engineering to communicate shared business objectives and translate requirements into solutions

As a Platform Integrations Manager you will deliver solutions that make our merchants happier, healthier and the business smarter.

Qualifications

Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.

You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement.

You will have a track record of successful project management, leading a team and experience in:

  • Ecommerce, including Payments, Order Management and Reporting systems
  • Software development life cycles – environments, testing, release management, deployments
  • Solving open-ended business problems with a combination of technology and creative thinking
  • Stakeholder management and communicating complex concepts to both technical and non-technical audiences
  • 5+ years experience in a multi-project B2B environment is essential. This can be in a digital or software development agency, a software platform vendor, or in some comparable customer-facing project management role.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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