Account Associate, SMB Sales

  • Sydney, NSW, Australia
  • Full-time

Company Description

At Afterpay, our mission is to power an economy in which everyone can win. We empower customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. We do this by connecting more than 122,000 retailers across the globe with over 19 million active customers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing. And as a part of Block, Inc., (NYSE: SQ), we’re united by our shared purpose of economic empowerment. Ready to shape an economy in which everyone wins?

Job Description

As one of Afterpay's SMB Account Associates, you will help drive Afterpay’s continual growth by building relationships with prospective SMB (small and medium-sized business) merchants via both outbound business development and inbound leads. While there is a lot of room to learn and develop, we’re looking for a resilient multitasker, committed to providing a positive and efficient customer experience by getting on the phone and communicating with clarity and confidence.

Lastly, and most importantly, we want you to be passionate about Afterpay and what we stand for, for both our merchants and customers.


We are much more than our job descriptions, but here’s where you will begin…

  • Own your merchants' Afterpay experience:

    • From first contact - qualifying and converting inbound leads

    • Setting your merchants up for success in their first Afterpay transaction by following sales and onboarding processes

    • Growing your merchant accounts and relationships within their first 60 days, maximising yearly sales volumes and adding value to our merchant experience

  • Manage, track, and report on all sales activities and results using Salesforce

  • Seek out and implement Team Leader coaching, and collaborate with your team on best practice

  • Manage your time  prioritising merchant experience e.g. when a phone call works better than an email

  • Effectively communicate the value we offer to our SMB merchants, supporting OMNI channel expansion

  • Outbound calling warm leads and referrals, which can include prospecting via cold calling to prospect new opportunities

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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