Senior Data Analyst, Customer Success

  • San Francisco, CA, United States
  • Employees can work remotely
  • Full-time
  • Alternate Location: Atlanta, United States

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

Square is looking for a Senior Data Analyst to join the Seller Customer Success Operations team to help build the strategy by providing data insights around customer satisfaction, team happiness, and operational efficiency.

 

As a member of the team, you will lead experimentation initiatives (including AB testing), develop automation solutions, run analysis and summarize insights from the vast amount of data captured by Square, and drive strategic decisions based on data to improve the performance of our organization.

You will:

 

  • Partner with stakeholders to make data-driven decisions across the organization by leveraging descriptive and predictive analytics where it will have material impact

  • Apply a diverse set of tactics including statistics and quantitative reasoning to solve problems as well as independently research and produce actionable insights

  • Own, coordinate, and solve complex, cross-functional problems with data driven analysis

  • Communicate analysis and decisions to high-level stakeholders and executives in verbal, visual, and written media

  • Provide comprehensive day-to-day analytics support to partner teams, develop tools and resources to empower data access and self-service so your expertise can be leveraged where it is most impactful

  • Lead strategic analytical projects that provide relevant insights or promote operational change. You will partner with senior leadership to accomplish these projects, providing analytical horsepower to high-level projects

  • Perform ad hoc analyses of business performance trends to inform executive decisions and provide ad hoc reporting in Looker. For example, performing deep dive analytics on high-impact topics such as drivers of call volumes by customer segment and the long-term impact of calling Customer Success

Qualifications

You Have: 

  • 5+ years of analytical experience in consulting, data analytics, data science, or machine learning and predictive analytics

  • Bachelor's degree required, with major in analytics, statistics, finance or data science field strongly preferred

  • Advanced to expert level SQL proficiency and have familiarity with concepts beyond querying (schema and ETL design, and query optimization)

  • Experience with reporting and visualization platforms (e.g. Tableau, Looker)

  • Work experience with Python

  • Proven ability to lead data-driven cross-functional projects that depend on the contributions of others in a variety of disciplines

  • Fluency with statistics techniques to structure analyses and provide insights (e.g. statistical tests, AB testing)

  • Strong written and verbal communication skills and ability to build strong relationships and influence cross-functional teams

  • Familiarity with scripting/programming for data mining and modeling is a plus

  • Experience in applying data-backed heuristics to solve practical product problems such as predicting churn, cross selling, clustering user archetypes, and more

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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