Product Operations Manager, Card Products

  • San Francisco, CA, United States
  • Employees can work remotely
  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at cash.app/careers.

Job Description

As Afterpay grows as a global card issuer, it is critical that we evolve our product and operational capabilities to handle the most complex payments issues. We are looking for a Product Operations Manager who enjoys digging deep into the tiniest details to solve problems. You will become an expert on Afterpay’s full suite of card products. We work on defining scalable solutions and processes, while also figuring out how to immediately support growth. The day-to-day ranges from troubleshooting payments issues to data analysis to building documentation. You will be an adaptable all-rounder who thrives in a rapidly evolving environment and is someone who wants to roll up their sleeves to get the job done! If you think you are up for the challenge, then please read on…

We are much more than our job descriptions, but here’s where you will begin….

  • Provide subject matter expertise in resolving issues related to card issuing and processing across card products at Afterpay

  • Collect, quantify & prioritize product-related challenges to be considered by product and engineering in future development. Uplevel the understanding of how the product is being used in the real world

  • Develop novel processes & tools to run efficient operations for Afterpay’s card products

  • Own product launch readiness to ensure that user-facing teams are ready with the information and processes required to support new products

  • Identify gaps, recommend solutions, and implement process improvements that help operations scale rapidly and remove barriers to execution. Including managing complexity and optimizing processes across functions

  • Partner with Product Managers to triage and prioritize issues, enhancements, bugs with an operational lens

  • Work with Analytics to ensure card transaction data is accurately interpreted and reported

  • Drive centralization and standardization of documentation and processes cross functionally

Qualifications

Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.

  • 6+ years experience in an implementation, operations, or analytics focused role

  • Confidence working with technical and non-technical cross-functional teams; you are able to understand and articulate customer needs, while understanding how things work so you can troubleshoot issues with technical teams

  • Resourceful problem solver who proactively suggests improvements and challenges the status quo; proven record of implementing process improvements

  • Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules

  • Comfortable manipulating data in Excel/Google Sheets

  • Strong understanding of fintech (e.g. issuing, networks, point-of-sale), bonus points for knowing payments, especially the issuing side

  • Familiarity with APIs, specifically reading and understanding payloads

  • Experience with SQL and log tools (e.g. Sumo Logic) are a plus

  • Bachelor’s Degree preferred, or equivalent combination of education and experience

You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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