Senior Account Manager - Enterprise

  • San Francisco, CA, United States
  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Business Development and Sales team leads commercialization for Block's emerging and scaling business lines. Our ambitious team develops Block's go-to-market strategy for our commercial products, builds effective relationships with the largest players in the finance, tech, and retail industries, and drives critical results across Block's most important business lines. We are looking for an experienced Account Management leader to support post-sales implementation for our most exciting and impactful product lines.

The Senior Account Manager will partner closely with leaders across Block to grow the company’s largest and most important accounts. You’ll work directly with Sales and Product teams across the Block ecosystem and collaborate with cross-functional colleagues in Marketing, Product Engineering and Analytics. You’ll drive the strategy and execution for Accounts & programs critical to Block’s success, delivering revenue that will have a massive impact on Block’s businesses, and innovate at the cutting edge of payments.
 

You will

  • Set the standard for a new category of partnerships across Black by managing a book of business that includes the biggest and most exciting partnerships within the company.

  • Fully own a book of business by developing strategies to grow your accounts over time, including optimizing partners’ current product usage, introducing new products and working closely with marketing teams across Block. 

  • Become an expert in products and services across the Block ecosystem in order to holistically serve your merchants, making sure that they have the best of what Block has to offer.

  • Create meaningful and collaborative relationships with cross functional teams at Block, most notably in business development, marketing, product and analytics. 

  • Advise the Account Management team and the broader organization on best practices, strategy and tooling needs to help grow the team and function more broadly.

Qualifications

  • 8-10+ years of experience managing enterprise level clients (business development, account management, customer success or management consulting).

  • Proven ability to build C-suite relationships as well as navigate partner organizations and internal teams to identify internal champions and to influence decision makers. 

  • Adept problem solving and communication skills. You’re a strategic thinker who comes armed to internal and external conversations with the right data and analysis to make a convincing argument.

  • A scrappy and humble mindset. You roll up your sleeves to get the job done. 

  • A track record of developing, coaching, and motivating high-performance teams.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Privacy Policy