Crypto Operations Manager (Custody)
- San Francisco, CA, United States
Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.
Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.
Check out our locations, benefits and more at cash.app/careers.
The Cash App Operations team is responsible for building and managing a scalable operating environment for a fast growing mobile payment app with multiple, external partners and internal, cross-functional stakeholders. You are a leader with a deep interest and passion for Bitcoin who has a history of impact in high performing operational teams. You will help expand our existing Bitcoin product line into a portfolio of crypto-based services. You will support the management of our bitcoin business in multiple critical areas including liquidity management, trading, and custody / cold storage. You will be expected to help identify and remediate operational issues in multiple areas as well as managing key external partners, participating in cross-functional projects and supporting product development. In addition:
Support the Crypto business on a day-to-day basis ensuring faster and more efficient operations including critical functions: trading, custody / cold storage and partnerships
Optimize strategic Crypto partnerships for the Cash App through detailed and proactive partner-management, working with partners to define, iterate, stabilize and enable new initiatives and features.
Manage custody / cold storage while mitigating security and financial risks.
Drive financial performance of our rapidly scaling Crypto business, which includes forging new revenue lines
Collaborate with partners — both internal and external — to improve points of failures, resolve partner issues, document all critical processes and drive accountability/ performance in line with commercials
Collaborate across cross functional constituents including the Cash App engineering, design, product, finance, legal, compliance, customer support, data science and risk operations
Leverage and analyze multiple sources of data to inform business decision making and optimizations
Drive operational efficiency with measurable outcomes
5+ years of payments, operations and/or partner management experience, preferably in a fast moving technology or financial services company. Entrepreneurial drive is key.
2-3+ years of Bitcoin knowledge or experience is a strong plus
Strong understanding of the financial services industry and its current evolution
Experience with developing a rapidly scaling business and related operation
Experience with trading operations & asset custody
Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements
Team player, utilizes influence to drive outcomes with internal & external stakeholders.
Ability to develop new revenue streams and negotiate commercial agreements.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.