Brokerage Operations Account Monitoring Specialist

  • Portland, OR, United States
  • Full-time
  • Alternate Location: Salt Lake City, United States

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles (not all) can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at

Job Description

We've recently introduced Cash App Investing and now you can instantly buy stock in your favorite companies with as little as $1 using our free fractional trading feature! We're looking for a world class talent to join our broker-dealer subsidiary, Cash App Investing LLC. The ideal candidate for this role is someone who has deep experience with account monitoring for a carrying broker dealer. 

You Will:

  • Monitor activities in customer accounts, through the analysis and daily review of exception surveillance reports.

  • Monitor brokerage account transfers which may include ACATs, DRS and Internal Transfers.

  • Update Customer Account Profile information per customer’s requests or exceptions found in the system.

  • Review daily brokerage account openings in best practice with firm CIP requirements.  

  • Collaborates with lead and compliance teams to identify risks and opportunities pertaining to best practices on customer account requirements.

  • Performs daily operational processing functions pertaining to account updates and maintains records in accordance with firms Written Supervisory Procedures.

  • Provide subject matter expertise on strategic initiatives related to customer account maintenance functions.

  • Document standard operating procedures and job aids.

  • Identify areas for process improvement and work toward implementation.

  • High-level understanding of FINRA Rule 4512.

  • Manage special projects for audits and exams as needed in collaboration with different teams.

  • Collaborates with technical teams to facilitate improvements and increase efficiency within the current back office construct for customer account maintenance.



  • 3-5+ years of experience in brokerage operations with a focus on account maintenance.
  • Experience with Looker / Tableau or other data analytics tools preferred.

  • FINRA Licenses: Series 7 and 63 required. Bonus: Series 24 

  • Knowledge and respect for SEC/FINRA regulatory and compliance rules and regulations.  

  • Well experienced in working closely with a broker dealer’s back office team in account monitoring supervision.

  • Someone who thrives in a highly collaborative and fast-paced environment.

  • Effective verbal and written communication skills.

  • Appreciation and desire for innovation within the securities industry

  • Ability to quickly learn proprietary web-based back office applications

  • A “trust, but verify” mentality 

  • A customer-first belief

  • A passion for our mission of economic empowerment through serving the underserved

**Due to compliance/regulatory reasons, this role does require being permanently located in one of the following cities: Portland, OR; Salt Lake City, UT; St. Louis, MO

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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