Head of Design, Seller Experience

  • San Francisco, CA, United States
  • Full-time
  • Alternate Location: Seattle, United States

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omni-channel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

As the Head of Design for Square's Seller Experience team, you’ll help build discovery, onboarding, and engagement experiences that empower our sellers throughout their entire lifecycle with Square. You’ll leverage automation in partnership with design systems to surface the best products and services to our sellers at the right times. You’ll find creative ways to integrate help and support channels throughout the journey, in addition to improving internal tooling for employees to better message and serve our customers. You’ll be a champion for consistency throughout the evaluation experience, bringing clarity and transparency to Square’s ever growing ecosystem of products .

As the Head of Design for Seller Experience, you’ll report directly to the Head of Automation and Growth and partner with the Seller Experience executive team to inform the roadmap, and improve cohesion across the organization and in turn all of Square's product ecosystem. You will lead a diverse team of 20+ managers, product designers, marketing designers, researchers, writers, and production designers. You will provide guidance of their output, facilitating cross-functional partnerships across the entire company and implementing design processes. You will promote a world-class design practice, influence product strategy, and ensure design execution throughout your organization. As a Head of Design, you'll provide mentorship and champion the craft and career development of your team, while creating a safe haven so designers can accomplish their best work.

Additionally, you will be part of our overall design leadership team at Square and be a core driver of decisions improving the entirety of design and creative disciplines at Square. You will partner with other Heads of Design peers throughout Square to establish best practices and operations for the discipline.

**For consideration, please submit a link to your portfolio and any relevant passwords**
 

You Will:

  • Manage a team of 20+ providing direction, pushing the quality of the work, and inspiring a healthy design culture
    Influence the overarching strategy for Seller Experience team, in collaboration with executive leadership peers
    Build relationships with team members from Engineering, Product, Marketing, and Data Science and speak to product strategy, design goals, and execution
    Drive design discipline-wide conversations and create deliverables on how to improve process, operations, and tools throughout all of Square

Qualifications

  • At least 12 years of relevant professional experience and 4+ years of people management
  • You have led teams that have contributed to high impact projects for your company
  • You have experience effectively collaborating and maintaining relationships with a large range of stakeholders across an entire company
  • Experience managing a diverse team including managers, product designers, marketing designers, researchers, writers, and production designers exhibiting ability to build, mentor, and motivate them
  • A diverse portfolio of work that illustrates your ability to have impact and lead at the project level, product level, organization level, and company level.
  • Experience breaking down company-level goals to help teams across multiple products create remarkable design experiences
  • ​​​​​​​You Implement and lead processes that solve difficult problems and influence across an ecosystem of products

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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