IT Support Specialist

  • Sydney, NSW, Australia
  • Full-time

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

As an IT Support Specialist you will collaborate with Block employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working on a phone/chat based technical support desk or at a walk up support station. 

Note: This role requires being in our Sydney office on Tuesday, Wednesday, and Thursday each week. Other times may be necessary to support on-site events and projects. 

You will:

  • Answer questions and provide support for Block employees in person at our amazing offices and online (via email, Slack, and tickets).

  • Image Mac, Windows, and Linux computers and configure these computers for Block employees

  • Work with various IT departments and the IT Support team to be the point person at the Block office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory.

  • Perform small project based work to improve IT and Block systems 

  • Showcase your knowledge by training other employees on new applications, hardware, and more!

Qualifications

You have:

  • A drive to assist customers and solve their technical problems. 

  • End-user support experience for MacOS, Chrome, and Windows 

  • Problem solving and intuitive troubleshooting skills

  • A strong understanding of connecting computers to networks especially over wifi and VPN

  • Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary

  • Ability to work some weekend days and holidays in a rotation with other team members.
     

Even Better:

  • VOIP administration experience, especially with Amazon Connect

  • Experience troubleshooting Chrome OS

  • Experience building Windows images

  • Command-line Unix experience

  • You’ve used Atlassian products before, especially JIRA

  • Being a serious A/V geek!

  • Experience with GSuite tools including GMail, Google Docs, and Google Calendar

  • You have a history of expanding your knowledge via technical training (self-taught and/or formal) and certification.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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