Product Writing Manager
- Full-time
- Alternate Location: New York, United States
Company Description
Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.
Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.
Check out our locations, benefits and more at cash.app/careers.
Job Description
The Cash App Writing team continues to grow, and we’re looking for a product writing manager to lead a small team and also take on strategic projects as an individual contributor. This role oversees our horizontal teams (Community, Operating System, Health & Global), which form the foundation of Cash App and encompass everything from onboarding, and group payments to account settings and customer support, plus the overall design system and our internationalization efforts.
For consideration, please submit a portfolio of work with your application and provide the password, if necessary to view your work.
As a product writing manager, you’ll:
- Lead a team of product writers, some of whom may be considered peers, and get to know each person’s individual styles and preferences, adjusting your management style to meet them where they are in their career journey
- Help develop growth plans, manage performance, and coach your team and review their work as needed
- Build partnerships with cross-functional leaders across the horizontal product teams, educating them on our process and advocating for the function
- Understand the top priorities for each of the horizontal product teams and determine where you should be hands-on with critical projects, working alongside designers, researchers, product managers, and engineers
- Identify ways to unblock your team and spearhead initiatives that make our function more efficient, such as improving how we work with our counterparts in customer support
- Seek feedback from your team on what’s working and what can be improved
- Partner with product design, research, and operations leads on planning, staffing, process improvements, and design team culture
- Work with your manager, the Head of Product Writing, and other Writing leaders on team resources like career frameworks
- Set a high bar for writing quality and help evangelize and update our style guide and ensure consistency of our voice across brand and product
Qualifications
You have:
- 7+ years experience in UX writing, content design, product content strategy, or whatever you happen to call it
- 3+ years experience managing product writers, with examples of how you’ve contributed to product writing as a function
- Exceptional writing/editing skills and passion for the craft, plus strong design/systems thinking and product strategy chops
- Experience building successful cross-functional partnerships with leaders
- A portfolio that showcases your writing
Additional Information
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.