Beta Programs Lead

  • San Francisco, CA, United States
  • Employees can work remotely
  • Full-time
  • Alternate Location: New York, United States

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

Square's Beta Team needs an experienced team leader to oversee the execution of beta programs to validate the customer experience during the product development cycle. You will manage the performance of a growing team of Beta Managers, who work with our customers and a wide variety of internal teams to develop the strategy to confirm from our customers' perspective, we're ready to launch. Our betas range from small feature updates to large product launches, spanning Hardware to POS to Partnerships to SaaS.

On top of building a high performing team, the Beta Programs Lead will also escalate risks and build mitigation strategies for critical launches, steer development via product insights, and partner with several cross-functional partners across Platform, Product, GTM, and Foundational teams. Your mission is to ensure our beta programs are data-driven and research backed, and our products launch bug free to happy customers.

The Beta Programs Lead will build upon the strategy of the team, shape its future purpose and define its impact while highlighting areas of growth and opportunity. Effective team leadership, launch experience, project management skills, and an analytical mindset are essential.

Responsibilities:

  • Manage a growing team of Beta Managers, ensuring they hit and exceed performance goals and reach exceptional outcomes during several simultaneous beta programs
  • Oversee Beta Managers partnering with product teams to set exit criteria for beta programs, and hold product teams accountable to reaching them before launch
  • Report on launch health and success of each beta program
  • Lead and participate in planning meetings and provide advice and guidance on product roadmaps
  • Surface trends to help inform key teams on Beta progress and aid decision making from ground level to C-Level
  • Improve upon the Beta Team strategy and vision, constantly seeking program improvement
  • With Launch Readiness lead, build upon staffing strategy to ensure adequate coverage for all high impact programs
  • Maintain in-depth knowledge of products, solutions, and market requirements

Qualifications

  • University degree and 5+ years relevant experience successfully managing technical teams with metrics to prove it.
  • Direct experience with the product development lifecycle, product launches, and/or beta testing
  • Experience influencing critical decisions within cross-functional organizations without direct authority
  • Command presence with grace under pressure
  • Strong writing skills, with experience authoring strategic documents to win support across your organization
  • Expert decision making quality
  • Ability to be creative, strategic, analytical, and think outside the box to solve problems
  • Interpersonal skills with a keen ability to explain complex concepts across the organization and to large audiences
  • Thrives in a fast-paced environment with competing priorities

Even better

  • Experience leading product launches a strong plus, but not required
  • Spanish or French bilingual a plus, but not required

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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