Group Product Manager

  • Melbourne, VIC, Australia
  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

We’re looking for a Group Product Manager to join our Merchant Hub team. This role reports directly to the Merchant Product Director, and will be supported by a dedicated engineering team. 

This role will be responsible for defining the long-term strategy for the Afterpay Business Hub (aka. “Hub”). The Hub is strategic for Block, as it is the primary channel for our existing merchants to interact with Afterpay. This role will lead one of Block’s key 2023 strategic initiatives, i.e. the integration of the Hub into the Block ecosystem. 

You Will:

  • Spearhead the discovery process to map the full end-to-end support journey for Afterpay

  • Define the north-star metrics for the product

  • Build a scalable platform

  • Ideate on solutions to key pain points that impede our operational efficiency

  • Brainstorm and collaborate with a passionate cross-functional team across the world

  • Help hire the engineering team

  • Influence our ‘ways of working’ as a product practice - would love to hear your ideas! 

Qualifications

You Have:

  • 5+ years of experience as a Product Manager in Fintech / B2B SaaS platforms.
  • You know how to define a strong product roadmap
  • Deep understanding of B2B merchant needs and JBTD
  • Clearly articulates measurable success criteria and goals. 
  • Can proactively work through ambiguity and know how to collaborate with teams cross functionally and influence with ease.
  • You use data to make informed decisions and measure success
  • Deep experience with building platform products and services for company partners
  • Close collaboration with engineering teams to iteratively deliver the product roadmap
  • You thrive being part of an agile, fast paced environment and pride yourself on being able to build strong relationships across teams. You don't see challenges, you find solutions!

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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