Strategy & Business Operations Manager

  • Remote, CA, United States
  • Employees can work remotely
  • Full-time

Company Description

Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded seven years ago in Sydney, Australia, Afterpay has millions of active customers globally and is offered at the world’s best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.

Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

Job Description

The Global Payments Partnerships team leads commercialization and business development for Cash App and Afterpay’s payments products. Our ambitious team develops go-to-market strategy for our commercial products, builds effective partnerships with the largest players in the payments, finance, and technology industries, and drives critical results across the business. We are looking for an experienced Business Strategy and Operations lead to drive our go-to-market strategy across our commercial portfolio and build a world-class operating model for the team.

 The Strategy and Business Operations Manager will develop strategic recommendations and data-based insights for maximizing the effectiveness of our global partnerships program across both existing and prospective partners. As the first operations hire dedicated to the Global Payments Partnerships team, you’ll report to the head of partnerships and partner closely with leaders across business development, sales, sales operations, finance, data science and analytics, and product development.

You will:

  • Drive operational logistics: Build and own the team’s global operating model, including measuring progress against goals, implementing an objective and key result (OKR) process, authoring and disseminating internal performance reporting, maintaining a customer relationship management (CRM) system, and facilitating internal meetings and team collaboration.
  • Build analytical tools: Surface data-based insights through dashboards, automated reporting, and presentations that give both our partners and internal stakeholders real-time information critical to understand both the performance of our partnership and the health of our business. Drive improvements to our data analysis infrastructure and processes, in deep partnership with teams across product, sales operations, data science and analytics. 
  • Commercialize products: Develop strategy for emerging products by analyzing business opportunities, identifying competitive dynamics, and synthesizing product performance data. Build business cases, refine product pricing, and develop incentive structures for our new commercial products.
  • Drive partnership and product positioning: Leverage data to inform product positioning and how to optimize our existing partnerships or win new partnerships. Lead complex analyses on our commercial products, develop case studies, and design experiments to improve product and partner performance.
  • Set strategic priorities: Conduct analyses that establish the strategic priorities for our partnerships team and inform product development, partnership and deal models, and budgeting, among others.

Qualifications

  • 7+ years of strategy and business operations experience including significant time in a leadership role, preferably in management consulting, payments, or a fast-moving technology company. 
  • Distinctive problem-solving, strategic and analytical capabilities, and experience building trusted relationships with executive stakeholders
  • Ability to communicate, present, and craft compelling narratives to influence internal and external technical and business stakeholders across diverse teams at all levels.
  • Ability to manipulate data and work with analytics tools (Mode, Tableau, Snowflake, Excel) turning them into insightful business recommendations to optimize strategy.
  • Ability to work independently and drive strategic projects from ideation to execution in a highly matrixed global organization.
  • Ability to lead large, complex, cross-functional projects.
  • Business acumen and a strong understanding of product strategy. You excel at identifying business opportunities and navigating commercial challenges. 
  • Deep comfort operating in the ambiguity of an ever-evolving product that operates at scale globally. 
  • BS/BA required; MBA or Masters degree a plus
  • Proficiency with SQL and Salesforce a plus

 

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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