Product Lead, Order Management

  • San Francisco, CA, United States
  • Employees can work remotely
  • Full-time
  • Alternate Location: Atlanta, United States

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Orders team oversees the platform that powers all sales, order management, pricing and reporting at Square. The team is also responsible for the order management and checkout experiences on Square's Point of Sale solutions and the core reporting experiences on our merchant dashboard.

We're looking for someone to lead a team of Product Managers on the Order Management team. You will be the steward of a suite of web/mobile experiences and API solutions that are important to our omni-channel strategy at Square. Our sellers, developers and partners across the globe need our order management solutions and experiences to help them sell anywhere and to manage all their sales in one place. You will lead the teams responsible for building and growing our order management solutions globally, maintain an empowered product team and manage relationships with partners across Block. You will report directly to the Head of Product for Orders and join a close-knit, full-stack team spanning Engineering, Design, Product Marketing and Data Science.

As the Product Lead for the Order Management team, you will oversee product features from creation through execution. You will work with designers, engineers, product analysts, and other partners across Square to ensure that our Orders platform powers 1st party and 3rd party commerce solutions that sellers need to run and grow their business. You will advocate for the voice of our sellers, buyers and developers to provide experiences that are not just reliable, scalable, and secure, but are a competitive advantage for Square and delightful to use.

This is a visible role that provides an opportunity to lead one of the most important and fastest growing parts of Square's omni-channel commerce solution.

You Will:

  • Inspire and lead a team of Product Managers.
  • Understand our customers and their needs, and guide our world-class team to ship remarkable solutions.
  • Lead the vision for the future of order management, and implement a strategy to achieve it.
  • Foster an environment that enables the team to build quickly while maintaining a high standard for quality
  • Collaborate with and influence partners and teams throughout Block.
  • Lead the planning, scoping, and prioritization of projects to achieve all of our goals. You will outline entire roadmaps and project requirements, goals, and constraints.
  • Represent the team with partners and senior company leaders to align resources and prioritization.
  • Guide the creation of reusable platform solutions that are delightful, scalable and remarkable.

Qualifications

You Have:

  • Developed and implemented a product strategy, with measurable impact. You have experience creating or co-creating with your team a product strategy that balances long-term goals with short-term experimentation. You help a broader team understand how work ladders up to the strategy and main goals.
  • 10+ years of product management experience or equivalent; including 4+ years as a people manager. Prior experience as a software engineer or solutions architect or building platform products is desirable.
  • Excellent people management experience and instincts. You have hired and coached product teams, and addressed performance management thoughtfully and deliberately.
  • You have a thoughtful product development approach that balances customer needs with results. You help your team edit the product down to its essence in an elegant fashion that accounts for internal constraints.
  • You are a collaborator and thoughtful in building relationships with partners. You will partner with your functional lead peers on Orders and build enduring, productive relationships across Block.
  • Experience with merchant order management workflows from experience from working in e-commerce or related industries. You care about empowering business owners with powerful tools that help them to sell anywhere.
  • Passion for Square's mission, with new technology and for solving complex problems.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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