Group Product Manager, Afterpay Onboarding
- San Francisco, CA, United States
Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.
We’re looking for a Group Product Manager to lead our merchant onboarding teams at Afterpay.
One of the key growth drivers for Afterpay and Block is the ability to onboard new sellers to use our services. Onboarding touches many facets of our business and technology: sales, partnerships, risk, compliance and operations. This role encompasses all of our geographies globally and leads onboarding for everything from small business to big enterprises to sellers that onboard via partners.
As a Group Product Manager on the Square team you will impact millions of small businesses that are expanding their sales online or in the real world. You will need to be both customer-centric and data-driven, able to balance the needs of our customers, partners and internal stakeholders. You will define success metrics and go-to-market strategies to create value for our customers, partners and Block. You will lead a team of product managers as you partner with engineering, design, analytics, and other teams across Block to release remarkable seller experiences.
Lead ideation, design, and technical development of features that will empower sellers to onboard and activate Afterpay and other Block services
Drive investment decisions within your team, and make and justify annual recommendations on investment-level for your product area
Lead and manage a team of product managers; make principled hiring decisions which result in an effective team
Define the product strategy and roadmap around the Afterpay seller onboarding experience
Work with merchant-facing internal stakeholders, direct and utilize user research, data analysis, and market research to identify high priority seller and business opportunity areas
Develop product strategies and roadmaps to address seller needs and drive business growth.
Validate whether product strategies will have the intended impact with a combination of qualitative user research and quantitative experimentation.
Gain agreement from executives and other senior team leaders
Edit project requirements, clarify implementation details, and make strategic tradeoff decisions as needed
Communicate and drive alignment on strategies and roadmaps within your team and with stakeholder teams at Square
- 8+ years of product management experience or equivalent, including 2+ years managing product managers
A strong sense of user empathy and interest in supporting independent businesses.
Strong design and product sensibilities
Experience developing product strategies and breaking them down into clearly scoped roadmaps and requirements.
Experience testing and launching products at scale with a high bar for experimental rigor.
Experience applying data to drive personalized experiences at scale
Ability to understand technical systems and how they operate, not necessarily in an engineering capacity, but enough to spot potential issues and make trade off decisions.
Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy to understand narratives.
Demonstrated excellence in using principled decision making to manage diverse stakeholders, including peers and executive leadership.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.