Senior Manager, Global Sales Analytics

  • San Francisco, CA, United States
  • Employees can work remotely
  • Full-time
  • Alternate Location: New York, United States

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Strategy & Analytics team within Sales & Account Management is building the data-driven programs and technology to increase team efficiency and effectiveness and improve the experience of businesses that use Square’s ecosystem of products. We are a team of Analysts, Technical Program Managers, and Program Managers, who work closely with Sales & AM stakeholders, as well as Automation, Marketing, and Customer Success to drive progress against our organizational and company-wide priorities. 

In this role, you will lead a team of analysts that support the Global SMB Sales organization. Your team will drive analysis and reporting to help the organization understand team performance and make data driven decisions. This role reports to the Head of Sales & Account Management Strategy & Analytics.

You Will:

  • Drive analysis and actionable recommendations to shape program design, operations, and strategy

  • Set performance targets, define KPIs, create scalable reporting, and provide insight to drivers of pacing against goals

  • Drive financial analysis to understand channel efficiency and inform resourcing and future investments across Sales programs

  • Scope team roadmap and priorities, and drive execution in a highly ambiguous and fast-paced environment

  • Collaborate with data engineering to improve Sales data infrastructure quality and accessibility

  • Hire, onboard, develop, and coach a team of high performing analysts

Qualifications

You Have:

  • 8+ years of analytical experience, ideally supporting Sales or another GTM function 

  • 3+ years of people management experience within a technical scope

  • Expertise with data, analytics, and visualization technologies (we use SQL, Salesforce, and Looker)

  • Experience collaborating with technical partners such as data engineering and data science

  • Experience driving financial analysis and Annual Planning for an organization

  • Expertise with identifying opportunities, scoping scalable solutions, and prioritizing within team roadmap

  • Strong project management skills and the ability to manage multiple, complex projects at once

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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