Payments Operations Manager, Identity Partnerships

  • San Francisco, CA, United States
  • Employees can work remotely
  • Full-time
  • Alternate Location: New York, United States

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

Square builds tools that allow millions of small businesses around the globe to better manage their businesses. The legacy financial system relies on long-standing and often-unfair conventions like outdated fees and onerous applications. We are seamlessly integrating payments and banking in one place, without the frustrations and hassles of incumbent institutions to enable our sellers to create better financial outcomes for themselves.

As the Operations Manager for Identity Partnerships, you will oversee the performance of global suppliers that support our onboarding, activation, and monitoring. As part of this remit, you will be expected to develop a global strategy to build a resilient supply chain to enable Square’s IDV, KYC, and KYB processes. You will collaborate closely with internal stakeholders in Product and Engineering to deliver seamless experiences that delight sellers while managing Square’s risk and compliance obligations globally. 


You will:

  • Lead the Operations function supporting IDV, KYC, KYB, and specific Risk initiatives across Square 

  • Collaborate across several company teams including engineering, product, finance, data science, legal, compliance, and risk to guide, support, and influence the selection and onboarding of best-in-class partners

  • Prioritize the optimization of onboarding and implement changes to protect Square’s ecosystem and improve operational efficiency, ensuring scalability and redundancy

  • Build operational improvements to existing processes 

  • Increase strategic partnerships through detailed partner management, working with partners to establish new programs and features. Manage all partner relationships including, day to day engagements, escalations, contracts, and invoicing

  • Work with all partners to identify best practices and improve points of failures, resolve partner incidents, document processes, performance 

  • Hold the partners accountable and use influence to improve outcomes 

  • Monitor performance and ensure reporting is clear and accurate and report regularly to internal stakeholders 

  • Demonstrate relationship-building skills with technical leadership to drive decision-making and through execution of that decision


You have:

  • 7+ years of experience in product management and operations with expertise related to identity and business verification

  • Payments industry expertise and deep understanding of the players in this space

  • Understanding of the structures and risk management of the many entities that operate in the payments ecosystem

  • Top-notch cross-functional skills to collaborate with your team and partners to achieve strategic results

  • Customer-centric focus, empathetic to customer struggles, and can translate their needs into outcomes

  • You are data-driven and use quantitative skills to make decisions

  • You are comfortable leading projects forward through ambiguity

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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