Customer Service Officer, Spanish and English Speaking
- Barcelona, Spain
Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.
Clearpay is part of the Afterpay Limited Family. Founded eight years ago in Sydney, Australia, Afterpay and Clearpay have millions of active customers globally and are offered by the world’s best retailers around the world including Boohoo, ASOS, JD Sports and many others. Afterpay is on a mission to power an economy in which everyone wins.
Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.
We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.
As Customer Support you will be responsible for providing help and solutions to final customers, in order to solve any queries they may have about our Clearpay product via email, phone calls and live chat to our customers in the market.
We are looking for a methodical, proactive and decisive person with the ability to handle a high number of calls.
Respond to incoming contacts (calls, emails, social media posts, etc.).
Providing information and answering queries
Investigate problems with funding
Report potential problems in the system to your superior
Minimum 2 years of experience in customer support to final users (B2C).
Previous experience in the financial sector, specifically in credit and card products is a plus.
Knowledge of office tools (Excel, internal backoffice, CRM, email marketing platform) for day-to-day management and reporting.
Oral and written communication skills
Genuine curiosity about people, technology and business, while possessing the ability to inspire passion in others
Autonomous, organized and methodical person
Attributes of a problem solver. You enjoy digging into a problem and finding a solution.
Resilient when facing rapid change
Ability to work in a team
Ability to analyze and propose improvements to customer service processes.
Spanish and English fluency, spoken and written.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.