Technical Account Manager

Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

As a Retail Solutions Technical Account Manager, you'll be an important member of the Global Merchant Services Team, responsible for providing our merchants with a world-class retail integration experience.

You will:

Become an expert on Clearpay's retail solutions and how to best use them to match merchants' needs.
Lead the technical relationships including troubleshooting and optimization for our in-store retail partners.
Resolve important technical issues for your accounts
Manage relationships with external technical audiences — from engineer to CTO — and translate requirements into solutions.
Foster long-term merchant relationships that grow loyalty to Clearpay and our products
Educate merchants and partners to implement integration strategies, techniques, and user experience best practices.
Be the main contact for the merchant partner for all implementation-related activities throughout the engagement.
Address obstacles to delivery completion – internally and externally.
Communicate with relevant stakeholder groups to manage delivery expectations.

Qualifications

You have:

Experience working with retail Point of Sales systems, Card Payments, and/or with an activations role.
Supported customer journeys online and in the retail world (omni-channel commerce)
Previously solved business problems with a technology and creative solution based approach.
Partner management experience - communicating complex concepts to both technical and non-technical audiences.
The ability to respond to and manage enquiries from multiple merchant partners.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.