Acquisition Sales Manager, SMB

  • Sydney, NSW, Australia
  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

As our Acquisition Sales Manager, SMB, you will create and lead our Outbound Account Executive team and drive Afterpay’s continual growth by building relationships with prospective SMBs, through lead qualification, conversion and campaign execution. You will have the opportunity to inform and influence Afterpay’s Outbound model by working with global counterparts and bringing your experience and best practice to the discussion. While there is a lot of room to learn and develop, we’re looking for a leader that thrives in a challenging, fast-paced environment, has a proven track record in partnering with cross-functional teams to build their own channel and possesses the ability to strategically increase efficiency and exceed sales targets. While Outbound will be your primary focus, as a seasoned leader you will guide and influence the broader acquisition team, providing experienced support to Senior Managers and enjoying associated development and exposure opportunities. 

Lastly, and most importantly, we want you to be passionate about Afterpay and what we stand for, for both our merchants and customers.

We are much more than our job descriptions, but here’s where you will begin…

  • Hire, onboard, develop and retain world-class talent that aligns with our career pathway levels

  • Provide regular coaching of acquisition phone-based sales skills, feedback on performance and productivity, and professional development.

  • Educate and collaborate with our wider business and cross-functional teams on processes and support tools to maximise Outbound Acquisition team success

  • Have a hands-on approach to creating and owning our Outbound channel

  • Create and maintain a culture of best practise on your team in: adherence with process and system guidelines, quality of merchant experience, and compliant sales methods  

  • Manage team time and priorities by maintaining an operating rhythm focused on merchant experience and pipeline progression

  • Manage daily, weekly and monthly performance of your team to ensure monthly KPIs & targets are exceeded

  • Provide reporting team performance to metrics that matter - closely monitoring these metrics with a focus on increasing productivity, opportunity closure and GMV growth

  • Strategically optimize sales process including: lead qualification, sequence execution (calls and emails), email and call coaching, pipeline management and performance management


Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.

  • You energise and inspire others, you are known for your integrity and you thrive on feedback and new challenges

  • You have a proven track record in utilising the tools of the trade for inside sales success, including Salesforce, Campaign design, creation & execution and infrastructure that supports scalable outbound models

  • You are a leader to which other leaders turn to for your opinion, experience and support

  • You demonstrate self awareness, reflecting on your performance, seeking and implementing feedback on leadership skills development

  • You deliver exceptional results, embracing goals and targets and lead your people to exceed expectation

  • You see opportunities for new business and sales process optimisation at every turn

  • Your vision inspires both your team and  stakeholders, you influence and negotiate to achieve beneficial outcomes for our SMB Team, you take people around you on a journey to success

  • You maintain a forward focused big picture vision - and understand our volume requires documented and repeatable actions to coach to

  • You promote diversity and inclusion, you are committed to team development

  • You are flexible and adaptable in your communication with a variety of stakeholders, conveying complex information with ease and confidently managing different opinions

  • You have sound critical thinking skills, investigating and presenting clear, quantifiable evidence and proposed solutions based on data and insights

  • Your head will be abuzz with things we should be doing - managing your sales pipeline, interpreting data to support merchant conversations and meeting sales metrics and targets

  • You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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