Technical Program Manager, Data Governance

  • Full-time

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Seller Experience organization enables and measures the unified customer journey, intelligently empowering customers through Square's ecosystem of products. The Customer Data Platform (CDP) team is essential within the Seller Experience organization and Square. The team is building a state-of-the-art in-house CDP for collecting, unifying, and connecting customer data with applications. The team develops products and capabilities (e.g., for personalization, segmentation, analytics) that allow partners to integrate easily with CDP and help them use customer data to build industry-leading products. The CDP team has made an enormous impact on Square's data ecosystem and leads the way to transform Square into a data-driven company. 

As a Data Governance TPM, you’ll play a key role in Square’s growth and long-term success by driving our holistic and comprehensive Data Governance program.

What you will be doing:

  • Management of data governance initiatives
  • Onboard teams and enforce data governance rules 
  • Review and approve data instrumentation tracking plans 
  • Align teams across Square to use best practices to log data
  • Monitor data being logged to identify data being incorrectly or poorly logged
  • Diagnose and work with data owners to resolve, update, and add new instrumentation
  • Ensure data issues are properly communicated to upstream and downstream data owners
  • Be a data steward and evangelist for proper and thorough logging across Square

Qualifications

  • Advanced SQL knowledge
  • 2+ years of related experience with a Bachelor’s degree or equivalent work experience
  • 2+ years of hands-on experience in managing data projects in one or more of the following: data management, data profiling, data quality, data glossaries, data catalogs, taxonomy, data modeling, data discovery, business semantics
  • Ability to bring data to life for any audience via written communication, verbal communication, and data visualization
  • Ability to get in the nitty-gritty to solve and break down complex business problems
  • Team player with a strong work ethic and focus on meeting deadlines & objectives
  • Ability to work independently and demonstrate critical thinking
  • Great stakeholder management and collaboration with product managers, data, engineering, and marketing teams
  • Understanding of the tools and workflows that power analytics, marketing automation, and experimentation 

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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